We?re always looking for great people to work with us. LeadingIT is Chicagoland's NEXT generation technology and cloud support company. We work with businesses in the Chicagoland area with 10-200 PCs, maybe a server or ten, that usually do not have anyone on IT staff. We become their full-time technology support department. Our people make us successful, do you have what it takes? Joining our team is an awesome opportunity for someone who: + Wants a company that truly CARES about its employees and clients + Loves a fast-paced, NO DRAMA environment + Is extremely detail oriented and appreciates PEOPLE who take an organized, systematic approach to achieving success + Likes to contribute ideas and be part of a team of TRUE professionals + Is RESULTS driven LeadingIT wants you to be a part of our Help Desk/Level 2. Please review our System Requirements: Here?s what we are looking for (skills) -- + Passion for teamwork, continuing education, problem-solving and exceptional customer service + A computer techie with a great personality and the desire to work hard. + 3 Years experience within the MSP industry providing IT support. + Great people and customer service skills. + Experience with RMM tools and PSA. + Microsoft Certifications preferably Office 365 and/or Server 2012. Here is what you?ll be doing (duties) -- + Handling client support requests, both remote and on-site. + Onboarding new clients and following our best practices. + Using and improving client documentation. + Designing/Proposing/Installing company upgrades and infrastructure. + Handling client projects ie server upgrades, Here is what we provide you with (benefits) -- + Starting salary: $40,000/year to $65,000+/year (based on experience) + Simple IRA with company match + FULL health, dental, vision, and life insurance + Company laptop, VOIP phone, smartphone, and other gear. + An upbeat, successful, and motivated team to work with. + Company lunches weekly We are open to remote workers with MSP experience (preferably ConnectWise and LabTech as well).