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Job Title

Helpdesk Technician

Company : LeadingIT

Location : Woodstock, IL

Created : 2020-12-05

Job Type : Full Time

Job Description

We?re always looking for great people to work with us. LeadingIT is Chicagoland's NEXT generation technology and cloud support company. We work with businesses in the Chicagoland area with 10-200 PCs, maybe a server or ten, that usually do not have anyone on IT staff. We become their full-time technology support department. Our people make us successful, do you have what it takes? Joining our team is an awesome opportunity for someone who: + Wants a company that truly CARES about its employees and clients + Loves a fast-paced, NO DRAMA environment + Is extremely detail oriented and appreciates PEOPLE who take an organized, systematic approach to achieving success + Likes to contribute ideas and be part of a team of TRUE professionals + Is RESULTS driven LeadingIT wants you to be a part of our Help Desk/Level 2. Please review our System Requirements: Here?s what we are looking for (skills) -- + Passion for teamwork, continuing education, problem-solving and exceptional customer service + A computer techie with a great personality and the desire to work hard. + 3 Years experience within the MSP industry providing IT support. + Great people and customer service skills. + Experience with RMM tools and PSA. + Microsoft Certifications preferably Office 365 and/or Server 2012. Here is what you?ll be doing (duties) -- + Handling client support requests, both remote and on-site. + Onboarding new clients and following our best practices. + Using and improving client documentation. + Designing/Proposing/Installing company upgrades and infrastructure. + Handling client projects ie server upgrades, Here is what we provide you with (benefits) -- + Starting salary: $40,000/year to $65,000+/year (based on experience) + Simple IRA with company match + FULL health, dental, vision, and life insurance + Company laptop, VOIP phone, smartphone, and other gear. + An upbeat, successful, and motivated team to work with. + Company lunches weekly We are open to remote workers with MSP experience (preferably ConnectWise and LabTech as well).