Job Description:

Title: Customer Service Support/Office Assistant - Full TimeLocation: Denver, ColoradoPosition OverviewThe Western Sugar Cooperative has an exciting opportunity for a Customer Service Support/Office Assistant. This position will assist in an array of cross-functional responsibilities. The person needs to excel in a team environment supporting others across the office. The person should have a strong attention to detail and communication. The role will primarily support customer service while also contributing to the administrative support across the cooperative. Essential FunctionsSupport Customer Service Team in key focus areas of order entry, contract management, and customer claim submissions.Process and distribute customer complaints as neededCustomer Portals: Upload and manage information within customer supplier portals or systems Support CS as a back up for monitoring errors in the PartnerLinQ Portal where EDI orders/invoices are transmitted.Complete customer price change forms and new product item formsCompile customer related data to support the Sales TeamMaintain data base for customer specificationsSupport and engage with Marketing and communication activitiesSupport entering basic supplier information for customer bid processes, including requests for quotes (RFQ) or request for proposals (RFP)Handling office tasks, such as filling, generating reports, setting up meetingsOverseeing office cleaning and maintenance performed by building; copier maintenance, mail (outbound and sorting inbound), postage machine, Fedex & UPSOrdering and reordering office suppliesChecking office voice mail and routing callers to the appropriate partyOrganize and distribute daily mailGreet and assist visitorsMaintain polite and professional communication via phone, email, and mailOrganize new hire access (building, phone, office space) and supplies (business cards, email)Maintaining phone listsPlan meeting lunchesSkill & Experience RequirementsHigh school diploma required. Preferred Associate or Bachelor's degreeSuperior customer service approachExcellent computer competence (Outlook, Microsoft Office, Word, and Excel)Exceptional organization skillsAccuracy and attention to detailExcellent verbal and written skillsTake initiative and set high personal standards of performanceFriendly, results oriented, collaborative, and dedicatedGood time management skillsStrong problem-solving skillsTravelLimitedPosition Type: Non-Union Status: Non-ExemptLocation:Denver, COBenefits: Medical, Vision, Dental, LTD, Life Insurance, Employee Assistance Program (EAP), 401K with match opportunity and the Company also contributes an additional 6% discretionary amount into each employee's 401(k) at the end of the calendar year. Vacation, Salaried Continuance Plan, Holidays, and Paid Sick Leave if required by applicable State Law.