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Job Title


Patient Service Center Pre Auth Rep for Full time shifts at Dartmouth Hitchcock in Lebanon


Company : Conifer Health Solutions


Location : Lebanon, NH


Created : 2019-01-12


Job Type : Full Time


Job Description

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! JOB SUMMARY Responsible for a wide range of duties in support of CAS departmental efficiencies which may include but not limited to verification of benefits, obtaining authorization requirements, and authorization request submissions. Collaborates with CAS department leaders in operational and quality excellence.ESSENTIAL DUTIES AND RESPONSIBILITIESInclude the following. Others may be assigned.Support clinical pre-authorization services team as follows:Verify benefits and determine authorization requirementsSubmits requests for authorizations for simple procedures as determine by leadershipTriage accounts to identify complex clinical requirement cases and/or escalate any issues to clinician for Peer to peer and/or denialsComplex cases needing authorization i.e. surgery/wound care/chemo/complex RAD for medical necessity clinical pre-authorization. Customer Service ' interaction with clients and Patient access staff. Facilitate / cooperate/collaborate on facilitating authorization process to include but not limited to requesting clarification on orders/requesting clinical/follow up on pending requests Performs the following activities to support the effective operation of the organization's quality management system. A minimum of 2.5 % of time is spent carrying out the following responsibilities: Participation in quality control audit process; participation in department projects and activities to improve overall Conifer and client scorecard metrics. Provides feedback regarding improvement opportunities for workflow &/or procedures; and the contributes to successful implementation of all the above.Demonstrates proficiency in the use of multiple electronic tools required by both Conifer and its clients.Other duties as assignedQualifications:KNOWLEDGE, SKILLS, ABILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Minimum typing skills of 35 wpmDemonstrated working knowledge of software/system/equipmentKnowledge of function and relationships within a hospital / physician office environment preferredAdvance customer service skills and experience Ability to work in a fast paced environment Ability to receive and express detailed information through oral and written communicationsSkill in Medical Terminology requiredAdvanced understanding of third party payer requirements preferredAdvanced understanding of compliance standards preferredHigh achievement in productivityBuilds and maintains collaborative relationships with both internal and external clients that lead to more effective communication and a higher level of productivity and accuracy EDUCATION / EXPERIENCEInclude minimum education, technical training, and/or experience preferred to perform the job.High School Diploma or GED required2-4 years experience in medical facility, health insurance, or related areaSome college coursework is preferred PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be able to sit at computer terminal for extended periods of timeOccasionally lift/carry items weighing up to 25 lbs.Frequent prolonged standing, sitting, and walkingWORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Characteristic of typical Call Center environment requiring use of desk, chair, and office equipment such as computer, telephone, printer, etc.OTHERMust be available to work hours and days as needed (including weekends and holidays) based on departmental/system demandsResolves and as applicable escalates Physician's office and client issuesMay experience extreme case volumes and uncooperative parties Job:Patient AccessPrimary Location:Lebanon, New HampshireJob Type:Full-timeShift Type:DaysEmployment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.