Job Description:

The Bilingual Partner Service Desk Associate manages media content through specific workflow-based Operations along with monitoring & reconciling QA Content. Candidates interested in applying should possess excellent written and verbal communication skills, be comfortable taking ownership of tasks and have experience tracking and reporting issues.Department Hours: 8am EST - 1am ESTPay Range: $17/hr - $23/hr depending on experienceFluent in Portuguese requiredPrincipal Duties:Escalate and communicate issues on time and handle escalated issues and work closely with cross-functional teams and vendors/providers to resolve network/video issuesWork on all reconciling and monitoring workflows within the specific turn around time and with excellent qualityInvestigate and provide resolution for cases/tickets concerning assetsInvolved in testing of new tools and dashboardsActive awareness of multiple simultaneous case tickets with meticulous attention to detailAbility to provide insights, RCA's(root cause analysis) and suggestions based on observations from the end customers and their experienceRequirements:High School Graduate (Associates Degree preferred)2+ years of professional experience (education will be considered in lieu of experience)