Job Description:

2ULaundry is a laundry delivery startup that uses our network of laundromats to offer an app based laundry service.We're really good at doing laundry. But, laundry is hard.It is incredibly complicated. We're not delivering pizza. When we make a mistake it is thousands of dollars to replace where a pizza takes $15 and 15 minutes to replace. Laundry is personal! We're dealing with the kid's soccer uniform that is needed for a game tomorrow, the irreplaceable sweater passed down from a relative, and the suit that is being cleaned to be worn at a wedding next weekend.We're hiring a Market Supervisor for 2ULaundry in Phoenix.Currently, the brand is doing really well in founder led markets. However, in Phoenix, we are new in town. When we first launched the market, we thought we could do it remotely using a centralized marketing and operations team. Since launch, we've learned we're missing one key part - a local market founder.A Market Supervisor is similar to being the founder; it's a role that requires you to have a founders mentality & to be a well-rounded entrepreneur who is a generalist that is able to be on top of multiple projects at the same time.Market Supervisors are individuals who can wear two hats - sales and operations - and are all about getting their hands dirty.Business Development and Account ManagementYou will primarily be targeting businesses with laundry needs - Airbnb portfolios, massage, med spa, and event venues. We will provide a laundry sales playbook to use as reference.We will have a cold call lead gen campaign for you to supply leads. However, you will be expected to cold call, email, and outreach to prospective clientsYou will be reaching out to leads we provide, but you will be expected to bring in some of your own leads tooWe supply flyers to deliver to local small businesses to targetFind B2B partnerships and customers to grow revenueFacilitate the onboarding of new clients into the serviceCollaborate with laundromat counterparts to grow the Laundrolab/2ULaundry partnership for all stakeholders. This includes working alongside the franchise laundromat owner (local), laundromat staff (local), 2ULaundry delivery drivers (local), and 2ULaundry Operations leadership (remote).Logistics Operations and SupervisionManage day-to-day operations, ensuring smooth and efficient service delivery of laundry and dry cleaning ordersPartner with Central Operations to optimize delivery routes and schedules to enhance operational efficiencyMonitor key operational metrics, such as delivery times, defect rates, and logistics costs and take proactive measures to continuously improve performanceImplement and enforce operational procedures and standards to create a safe and productive work environment and exceptional service deliveryProvide guidance, coaching, and performance feedback to team members to foster a culture of excellence and collaborationEnsure adequate staffing levels and coordinate scheduling to meet operational demandsAbility to identify market needs and willingness to complete independent routes as neededFleet & Inventory Management:Own routine maintenance of fleet, arrange repairs, maintain appropriate paperwork, and ensure cleanliness and appearance of vehicles at all timesOversee inventory management for all 2ULaundry-branded supplies in market, including ordering, receiving, storage, and distribution to service providersCustomer Service:Collaborate with the Central Operations Team and / or customers to resolve any operational issues and provide solutions for customer & service provider satisfactionGather feedback and insights to identify opportunities for service improvement and customer support and retention.Who is the ideal Market Supervisor?Someone who enjoys creating things from scratch. You don't wait for your boss to tell you what to do. You see a problem and start working to solve it.Someone who is decisive and takes action quickly. You are the market leader.Someone who understands how to sell into home and commercial services. We're not selling retail products. We're not selling food. We're selling services the same way janitorial, landscaping, plumbing, and HVAC companies sell services.What are the perks of being the Market Supervisor?Ability to get in on the ground floor and have a significant impact at one of the laundry industry's fastest growing companiesWork alongside multiple startup foundersDirect and regular access to thought leaders in the startup, franchising, and laundry industriesBenefits package that includes medical, dental, and vision insurance, a 401k, and an Employee Assistance ProgramWorking with a supportive, driven team working to build the first nationally recognized brand in laundryFree laundry!