Job Description:

Location: Cincinnati, OH (Hybrid)Duration: Direct HireSalary Range: $50,000 - $75,000 (based upon experience)Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Day to Day:Insight Global is seeking for TWO Application Support Specialists to join a legal client's technical team as an Application Support Specialist. The Application Support Specialist position is to provide technical support for the firm's desktop, server applications, related technology.. The role includes maintaining, analyzing, troubleshooting, and repairing software related issues. This includes, but is not limited to, support for all firm approved premise and cloud based software this position reports to the IT Manager.ResponsibilitiesBecome subject matter expert on core applications as well as trend and recommend associated upgrade paths. Current applications include, but not limited to: Microsoft Office, iManage, LegalBar, Docket Enterprise, and InteractionParticipates in the evaluation, testing, and quality assurance of new software applications and updatesHelp translates business specifications to requirements documentation for new or existing technologyParticipate in the design, documentation, implementation and training of technology-based workflow to support client and practice group needsResearch and recommend technology solutions for specific practice areasCoordinate with other areas/departments where overlap exists to develop efficient procedures to streamline and satisfy practice area needsSupport adherence to firm standards and use of firm-supported hardware and softwareStudy existing products, new products, and technologies to obtain an advanced level of knowledgeProvide escalated coverage of the Help Desk and backup support to other team members as necessaryRequirementsAbility to proactively monitor ticketing logs from the help desk to trend issues that require long term resolutionDemonstrated ability to work collaboratively and constructively with employees, supervisors, and management in a team environmentAbility to handle multiple ongoing projects while meeting deadlines and keeping supervisor notified of progress or conflictsAbility to interact with users and vendors in a manner that builds confidence and acceptance of MIS personnel by responding to production problems in accordance with priorityDemonstrate ongoing desire to learn new technologies and provide subject matter expertise in areas of responsibilitiesContribute to projects in conjunction with co-workers and/or outside contractors and vendorsAbility to communicate and document comprehensive technical issues for a non-technical audience in a professional manner