Job Description:

Our client is seeking an experienced help desk technician to join their team in D.C. The ideal candidate will have experience providing Tier 1 and Tier 2 support with hardware, software, and application issues.Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.Responsibilities:Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. Act as a liaison between end users and internal support staff to assure accurate problem interpretation. Maintain communications with end users throughout process of resolution.Participate in projects as needed and promote the direction and vision of the IT department.create new users in multiple IT systems (Active Directory, Exchange, Teams, SharePoint etc.).Interfaces with various vendors to resolve systems/applications and network issues.Availability to provide emergency support.Perform server administration duties as needed using applications such as Active Directory, Office 365, Teams, SharePoint, Azure, Windows servers, VMware and NetApp.Assist in the monitoring of server applications, services, and resources to ensure efficient operation.Provide IT orientation to new staff hires upon their arrival.Review and recommend modifications of procedures with senior IT staff.Qualifications:3+ years of experience with Windows Server administration (Active Directory, Exchange, SharePoint) and Windows desktop support.Strong customer service skills, proven problem-solving and troubleshooting ability. Maintain established documentation patterns.Experience with cybersecurity tools, patching, data backup/disaster recovery software, network server software, virtual private networks (VPN).Effective organization skills and customer service oriented; should possess superior problem-solving skills consistent with his/her responsibilities.