Job Description:

JOB SUMMARYDo not wait to apply after reading this description a high application volume is expected for this opportunity.The Enterprise Systems Admin works independently and as part of the Application Support team to provide advanced technical and application support for all enterprise software on the Windows stack.This role handles support calls for application issues, as well as troubleshooting, testing and installing software systems, including upgrades and patches. The position requires collaboration with business users for system testing and troubleshooting, and a general understanding of business concepts and application software is essential. It is pertinent that this person develops and demonstrates mastery of ELS business functions, applications and technology.The position requires strong communication skills in all customer and team interactions and offer exceptional customer support. This role will work closely with the Service Desk team to communicate system issues to end users.This position requires periodic evening and/or weekend work to provide production-down support or to implement upgrades to business systems.ESSENTIAL JOB FUNCTIONSCustomer ServiceProvides technical and administrative support for enterprise business systems.Responsible for understanding the business applications to diagnose problems and identify solutionsProvides detailed and accurate ticket information for problems, requests and changes.Communicate effectively with both novice and proficient customers and end usersCoordinate application-related support requests and serve as a liaison between users and in-house or vendor technical supportTimely resolution of user requests and technology issues, including report creation and user administration for operationsMaintain a professional demeanor and positively represent ELS in all interactionsDeliver instructions and training, for all supported software/applications Application SupportInstalls tested and approved enterprise software applications, enhancements, upgrades, service packs and patches to the production environment.Provide a higher level or support/advanced trouble shooting for application issuesConfigure, manage and support O365 accounts, groups and distribution listsEscalated troubleshooting of O365/Outlook clientRun Analytic reports, create PowerShell scripts to invoke changes, and gather data from Office 365 product lineFacilitates and performs QA Testing for application changes prior to deploymentMonitor SQL Server backups, jobs, and error logs daily. Proactively monitor systems for performance issues.Perform ad-hoc report requests for data extracts using SQL Server.Engage with third-party software vendors to ensure issues are progressed and relevant information is provided for troubleshooting or clarifying issues.Work closely with other IT teams to resolve incidents as neededParticipate in software selection or evaluation projectsAvailable after hours and weekends for emergency (production-down) application support, or occasionally for pre-arranged software implementations.Analyze, test, suggest, and/or approve applications to be implemented in the environment Team MembershipMaintain an attitude of commitment through an outward display of willingnessAct in the best interest of the overall teamCreate and maintain a positive working relationship within the IT and end user communitiesCreate Knowledge Base articles to document problems and solutionsParticipate in the refinement and execution of IT and team initiativesSKILLS, EDUCATION, AND EXPERIENCETo perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.4 year college degree with a focus on Information TechnologyA+ certification preferredITIL v3 Foundations experience or certification valued3-5 years of exceptional customer service and problem-solving skillsExperience with Windows Powershell scriptingExperience supporting Windows 7 & 10, O365 portal administration, MS Office Suite, Sharepoint, MS TeamsUser and security group administration through Active Directory and Azure ADUnderstanding of Microsoft SQL serverSQL skills are required, including understanding table structure, query writing and report generation.Experience supporting OS X and iOSSelf-managed, motivated and team orientatedAbility to follow tasks through to their completion with a high degree of accuracy and qualityHigh attention to detail and the ability to work independently and/or lead initiatives, driving decisions, determining approach for deployment, testing and communicationsAdvanced troubleshooting skills, identifying root cause and defining solutions to complex issuesExperience with smartstream; dockmaster; reconnet; backoffice or other financial suites a plusIn return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.We invite you to visit our web site at for additional information regarding our exceptional resort communities.As an Equal Opportunity Employer, we welcome and thank all applicants.