Job Description:

As a leading provider of IT consulting and managed services, we cater to the small-medium business market across all verticals ranging in size from 1-150 and those having anything from a local presence to a national one. Our team thrives in a dynamic, fast-paced environment, providing various technical services to clients with diverse needs. We value knowledge, agility, and a team-oriented approach.Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.Job Summary:We seek a dynamic and skilled Senior Systems Engineer / Network Administrator with 3-5 years of experience in IT, particularly within an MSP or corporate helpdesk setting. This role involves high-level consulting, system and network troubleshooting, and robust interaction with both internal teams and clients.Everyone is expected to be a multi-tech aware and capable individual and we focus on never having anyone be just the "printer guy."Responsibilities:- Provide advanced support for end users and customer networks, including on-site visits and remote support.- Engage in all phases of client projects: presales, planning, implementation, and escalated post-sales support.- Troubleshoot and diagnose issues across Windows environments, networking, and associated technologies.- Maintain and upgrade system and network installations and configurations.- Develop documentation to enhance team efficiency and support junior staff.- Communicate progress and issues to management and clients regularly.- Manage tickets and deliver timely solutions, ensuring high levels of client satisfaction.- Participate in training and certification as directed by management.- Operate outside standard business hours as required for project needs and client support.Required Qualifications:- 3-5 years of relevant IT experience (ideally in an MSP environment)- Strong troubleshooting, critical thinking, and multitasking skills.- Excellent interpersonal and communication skills, including proper phone etiquette.- Experience with network protocols, DNS, DHCP, VPN, and familiarity with Cisco and SonicWALL technologies.- Understanding of Microsoft 365 Administration, Active Directory, and Group Policy.- Experience with helpdesk and remote support tools, preferably ConnectWise or Autotask.- Valid US driver's license with a clean driving record.Preferred Qualifications:- Industry certifications (e.g., Microsoft, SonicWall, Cisco).- Experience with Hyper-V, Intune, and other advanced technologies.- Previous consulting and client-facing experience.Personal Attributes:- A pronounced work ethic with a thirst for knowledge.- Confidence and modesty in client and team interactions.- Ability to work well within a team and independently.Application Requirements:- Send a current, sharp resume.- Cover letter describing why you are the ideal candidate.- Outline of your 5-year career vision.- Ability to pass a background check.What We Offer:- A challenging role with exposure to a variety of technical scenarios.- Opportunities for personal and professional growth.- A collaborative and supportive work environment.We look forward to welcoming a motivated and talented individual to our team who is eager to advance their career and make a significant impact on our operations and client satisfaction.Job Type: Full-timeExpected hours: 40 per weekBenefits:Dental insuranceEmployee assistance programEmployee discountHealth insuranceHealth savings accountLife insurancePaid time offCompensation package:Bonus opportunitiesHourly payOvertime payYearly bonusYearly payExperience level:3 years - 5 yearsSchedule:8 hour shiftDay shiftMonday to FridayWeekends as neededExperience:Help desk: 3 years (Required)Managed Service Provider (MSP): 3 years (Preferred)Ability to Commute:Lenexa, KS 66215 (Required)Ability to Relocate:Lenexa, KS 66215: Relocate before starting work (Required)Work Location: In person