Job Description:

CompTech is seeking a Help Desk Technician to support our customer the Environmental Protection Agency (EPA). Position ResponsibilitiesProvides support to end users for computer, application, system, device, access and hardware issuesIdentifies, researches and resolves technical problems of moderate complexityResponds to telephone, email and online requests for technical supportDocuments, tracks, and monitors the problem using applicable systems and toolsCoordinates with other teams or departments to resolve user problemsMinimum QualificationsDecision making, problem solving, critical thinking, and analytical skillsOrganizational skills with emphasis on detail and follow-upAbility to troubleshoot technology problems and connectivity issuesMust be able to exercise patience and professionalism during stressful situationsTwo (2) years of experience in a customer service support roleOne (1) year of experience in help desk roleSecurity Clearance RequirementPublic Trust clearanceEqual Employment OpportunityCompTech is committed to building a diverse and inclusive environment in which we recognize and value each other's differences as well as fostering a culture that promotes its core values: Commitment, Innovation, and Customer Satisfaction. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. If you require assistance or an accommodation due to a disability, please call Human Resources at (937) 228-2667 or email . A CompTech associate will respond to your message as soon as reasonably possible.