Job Description:

Provides technical support and troubleshooting to network, desktop, andor systems hardware and softwareMay coach and provide guidance to less-experienced professionalsApplies basic diagnostic techniques to identify problems, investigate causes, and recommend solutionsProvides remote support access through desktop mirroring and other remote access applications for worldwide sitesIdentify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructureSchedule:Monday through Friday 10am to 6pm Training will be Monday through Friday 6am to 2pmRequirementsTSSCI with poly requiredBachelor's degree (or 5 years)Customer ServiceServiceNowOne of the Following Certifications Required:A+Network+CCNA SecurityCySA+GICSPGSECSecurity+CNDSSCPCASPCCNP SecurityCISACISSPGCEDGCIHCCSPBenefitsHealth & Life Insurance Dental Insurance Disability Insurance 401K Retirement Plan with Matching Tuition Assistance Vacation and Sick Leave Hiring Bonuses Referral Recruitment Program