Job Description:

The Tyndale Company, a private, 7x Top Workplace winner in PA and 3x Top Workplace winner in TX and industry leading national supplier of arc-rated flame resistant (FR) clothing to the utilities, oil and gas, transportation, chemical manufacturing, molten metals, and NFPA 70E markets. We're a family-owned, and certified woman-owned (WBE) business providing a retail-style apparel experience to hundreds of thousands of energy workers across the US and Canada. We're the leading distributor of innovative FRC solutions, and the largest industrial supplier of Carhartt FR, Ariat FR, and Wrangler FR clothing.Tyndale is seeking a Help Desk Technician to join our team! This Technician will be based out of our newest City Centre location to ensure that all Tyndale employees' equipment, hardware and software, are functioning properly. This employee will be assisting on-site users as well as remotehybrid users. To be considered, candidates must reside within a commutable distance from our Tyndale City Centre location in Houston, TX.ResponsibilitiesPrimary contact for troubleshooting workstations, phones, mobile devices, printers, etc.;Work with MS Active Directory domain, including user, computer, and group management;Document procedures in the collaborative knowledgebase;Work with the IT department's vendors for purposes of coordination as needed;Maintain physical equipment (including desktops, laptops, peripherals, etc.) and make purchases to replenish inventory as needed;Assist in the research, planning, and implementation of new technologies and projectsSupport remote employees in multiple locations across the US and CanadaRequirementsMinimum of 2 years relevant experience requiredAssociate's degree in computer science or related field or equivalent technical experience requiredCertifications preferred but not requiredKnowledge of PC and desktop hardware and internal componentsKnowledge of and experience with Microsoft Windows operation systems and a Microsoft environment (Active Directory, Group Policy, Exchange) requiredBasic network skills preferred: TCPIP, DNS, DHCP, Ethernet switching, basic routingSkills in Apple MacOS, iOS preferredStrong customer service orientationProven analytical and problem-solving abilitiesAbility to effectively prioritize and execute tasks in a high-pressure environmentGood written, oral, and interpersonal communication skillsBenefits:Proven track record of company growth with an award-winning family-friendly culture;Comprehensive benefits package including Medical, Dental and Vision insurance; 401k with company match; 9 Paid Holidays, Company Paid STDLTD, and Company-wide Bonus Plan;Paid Parental Leave;Generous paid time off package;Tuition and professional development assistance;Complete Wellness program including healthy lifestyles reimbursement program and corporate discount on health-tracking devices.About TyndaleTyndale Company, Inc. is a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant. We deliver top-quality, arc-rated flame resistant (FR) clothing and uniforms by way of managed apparel programs, driven by over 40 years of FR experience. We serve the electric utilities, oil and gas, transportation, and other industries across all 50 states and Canada. We believe that the key to our success is our employees and Tyndale has been recognized as an award-winning, employee-rated Top Workplace in the Greater Philadelphia and Houston areas. Our values are exhibited in every phone call, every order, and every shipment that goes out with our name on it, and we are dedicated to continually raising the bar on the products and services we offer.Qualified candidates are encouraged to apply on our website,