Job Description:

Don't be stuck inside all summer, make the outside your office!We are looking to add a customer-focused club manager to lead this club. Freedom Boat Club is the nation's oldest and largest private member boat club, and we are looking for friendly and upbeat leaders to manage our clubs. The primary responsibility of the dock manager is to ensure all dock employees are properly trained, to provide exceptional service to our members, and to maintain an impeccably clean and ship-shaped fleet. In addition to running the daily logistics of the club location, you will be expected to perform all duties required of the Dock Manager. This is a full-time, temporary seasonal position (March through November) and requires availability on weekdays, weekends, and holidays.What will you be doing?Lead day-to-day operations of the club and be accountable for its members, dock staff, and overall success. Be capable of both doing and training all dock staff in the following:Welcome and acknowledge all guests according to company standardsAnticipate and address guests' service needsThank guests with genuine appreciateMake and answer telephone calls using appropriate etiquetteManage the check-in and check-out process using a handheld tabletPerform equipment checks to make sure all necessary equipment is on boardClean and maintain vessels and Club location according to company standardsDaily clerical work to prepare reservation logs, fuel logs, and weather reportsFamiliarize yourself with local waters to provide basic guidance to membersSpeak with others using clear and professional languageEnsure uniform and personal appearance are clean and professionalFollow all company policies and proceduresMaintain confidentiality of proprietary informationPerform other reasonable job duties as requested by supervisorsWork outside in the state's elements and stand for an extended timeWhat does a qualified candidate look like?Pass a background check and drug screenValid driver's license and good driving recordHigh school degreeAt least 21 years of ageExperience in or around boats is preferred but not necessaryStrong communication and customer service skillsAbility to maintain a calm, positive attitude during periods of high activityAbility to read and manipulate handheld tabletsComfortable with the physical demands of the role including bending, kneeling, balancing, and carrying equipment up to 25 poundsPositive, cooperative attitude with the capability of working unsupervisedAdhere to all safety policiesExperience hiring, mentoring, and developing staff. Proficient in de-conflicting staff schedules and other issues as they arise. Benefits include a 401(k) plan. Training will be provided by company leadership.