Job Description:

Front Desk Associate (In-Person)Department: SupportLocation: Round Rock, TX Who We AreMaxwell Locke & Ritter LLP is the largest locally owned accounting firm in the greater Austin area. We're known for offering exceptional work-life balance and our dedication to our people, our clients, and our community. We've been named Accounting Today's "#1 Best Mid-sized Accounting Firm to Work For" in the US three of the past five years, with a 2nd place ranking in 2020. What Sets Us ApartWe're redefining what it means to work in public accounting by:Instilling the belief that "No success at work is worth failure at home," while recognizing everyone's version of "home" is unique to themLeaning on our core values and showing genuine care and concern for one anotherEmpowering our people to do what's best for them, while providing exceptional client serviceCultivating an environment that allows our people to thrive personallyInvesting in the professional growth of our peopleWant to see it for yourself? Check out our Instagram (@maxlocrit) and watch this video to learn about the employee experience at ML&R.What You'll Be DoingAs administrative assistant, you will work with the support team to provide a variety of administrative services necessary to keep a professional services firm functioning. You will work as part of our front desk team to support the firm's team members and clients in our Round Rock office. This is a full-time, non-exempt position. Overtime may be occasionally required during peak periods. Responsibilities for this role include, but are not limited to the following:As part of our front desk team, you will assist with the following duties:Ensure that the office is clean and ready for guests at all timesAnswer and direct incoming phone callsWelcome and direct any visitors or clientsAdminister parking validationsReceive and distribute incoming mail and deliveriesProcess outgoing mail, including taking certified mail to the post office as neededFacilitate courier deliveriesMonitor and distribute e-faxesRespond to email requests in a professional, timely manner (individual and shared inbox)Communication to employees regarding office procedures and relevant building updates and announcements as neededCoordinate food deliveries for various internal and client meetings and assist with catering setup and clean up as neededOrder and stock office and break room suppliesCoordinate building access for employees, including requesting and deactivating access cardsVendor coordination, building management, and maintenance as needed, including requesting vendor access and coordinating with vendors to obtain current certificates of insuranceData entry and managementAssist all associates, partners, and clients by providing a variety of administrative support including regular assigned duties and other tasks as assignedProvide backup to other support team members as needed, including occasional backup for our Downtown Austin front deskParticipate in support team meetings and contribute to ongoing process improvementOur Commitment to DEIAs a firm that embraces people from different backgrounds, we encourage applications from diverse candidates. Maxwell Locke & Ritter is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion at all levels of our firm. To support this endeavor, our DEI committee focuses internal efforts on awareness, recruitment, and outreach. Maxwell Locke & Ritter LLP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.What We Offer: PTO: 22 days (increases with firm tenure) plus 8 paid holidays and 2 floating holidaysPaid parental leave and paid bereavement leaveAnnual bonus through profit-sharing plan401(k) plan including profit-sharing contributionInsurance: medical insurance (cafeteria plan including medical and dependent care flexible spending accounts), dental insurance, vision insurance, term-life and accidental death and dismemberment insurance, short-term disability, long-term disabilityEmployee assistance programContinuing professional educationMany more perks and benefits(Employees must work a minimum of 30 hours a week to be eligible for the following benefits: Medical, Dental, Vision, Health Savings Account, Limited Purpose Medical Flexible Spending Account, Full Medical Flexible Spending Account, and Dependent Care Flexible Spending Account, Term Life and AD&D, Long-term Disability and Employee Assistance Program.)What We're Looking For:2-3 years of relevant work experience (Experience at a CPA or professional services firm is a plus, but will consider other in-person customer servicehospitality experience coupled with administrative skills)High school diploma or equivalentAbility to work in-person at our Round Rock office from 8am - 5pm, Monday through Friday Proficiency with Microsoft Office Suite and Adobe AcrobatExperience with database management (Salesforce and CCH Axcess experience is a plus)Highly motivated team playerAbility to demonstrate friendly and professional demeanor to associates, partners and clients at all timesSuperior organization and project management skills with proven ability to be detail-oriented, appropriately prioritize tasks and meet deadlinesStrong verbal and written communication skillsAbility to work well both independently and with others to help accomplish the overall mission and goals of the firm Ability to provide a high level of customer service Ability to adapt to changes in the work environment, including managing competing demands and dealing with frequent change, interruptions, or unexpected eventsExcellent problem-solving skillsAbility to maintain a high level of confidentiality