Job Description:

Reports to: NA Services Director Location: Wilmington, DE Office Hours: M-F 8 AM - 5 PM Responsibilities and Expectations:• Perform general reception duties, including answering and screening incoming phone calls, greeting visitors.• Gather and submit LGS Suite 308 lunch order by 9:30 a.m. Monday - Wednesday.• Schedule and coordinate internal and customer meetings.• Answer general company policy questions.• Assist training team with creation of the training schedule, scheduling of training classes and distribution of training materials and software.• Assist training team in the organization and management of the certification and training records of customers and the Services team.• Proof and format technical documents, forms, and templates for accuracy and clarity.• Assist in preparation and execution of the annual Customer Education Conference.• Assist in material preparation for Sales bids in conjunction with customer prospects requirements, for example, RFP preparation.• Maintain office and kitchen supplies, schedule and coordinate maintenance on office equipment, prepare and log Workspeed building and cleaning requests.Additional Requirements and Soft Skills:• 10+ years relevant experience in general office procedures, policies, and methods.• High School Diploma.• Strong computer skills including proficiency in Microsoft office products (Excel, Word, PowerPoint, Outlook, Teams, etc.).• Excellent typing skills; type and format various documents including reports, letters, and correspondence.• Excellent organizational, time management and follow through skills.• Ability and willingness to work independently and with a team.• Ability to organize, multi-task, and plan work to meet deadlines with minimal supervision.• Strong customer service skills, self-motivated, and dedicated.• Ability to exercise discretion and maintain client and personnel confidentiality.• Outstanding interpersonal and communication skills, both verbal and written.• Ability to carry and lift up to 30 lbs.• Valid Driver's License.• Current passport.• Ability to travel for business approximately 3 weeks per year in support of global LabWare events.Good Corporate Citizenship:• Professionally represent LabWare• Maintain training record• Dedicated LabWare employee• Timely submission of Expense Reports