Job Description:

As the Field Operations Specialist, you will support field operations to ensure guests' satisfaction, as well as supporting owners' needs and provide back up support to the General Manager.ResponsibilitiesProvide superior service to our owners and guests Use of our reservation system and app to provide outstanding customer service Perform pre-arrival inspections of homes to ensure quality standards Promptly reportscorrects any inconsistenciesmaintenance issues with speed and accuracy to ensure guest satisfaction Assist with guest and owner needs, including responding to after-hours calls (evenings and weekends) in a timely manner Hand guest issues, relaying to maintenance and do follow-up on pending items Perform light maintenance tasks (swap propane tanks, change light bulbs, etc) Manage administration, including invoicing, vendor scheduling and packagedelivery management Work with our property management system to support our housekeeping and maintenance departments Maintain par stock of guest supplies and organize supply inventories Maintain compliance with company policies and procedures Work closely with the General Manager in supporting general operations as needed Perform other duties as assigned by General ManagerRequirementsHigh school diploma or equivalent Two years of experience in customer service or quality controlassurance Outstanding verbal and written communication skills, combined with strong organizational and time management skills Ability to work independently with a sense of urgency at times, as well as working in a team environment Superior customer service skills Ability to work self-directed and have initiative Ability to adapt and be flexible with different projects on a short notice Experience in the hospitality industry, preferredWorking ConditionsAble and willing to work weekends, on-call after hours andor holidays when neededOffice work environment and out in the field, as well as some work from home Must have reliable transportation Schedules vary based on business need, so flexibility is expected Position requires employee to stand, walk, drive throughout shift Must be able to lift and carry objects weighing up to 30lbs Indoors and outdoors work environment Position may come into contact with pets Schedules vary based on business need, so flexibility is expectedPosition occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawlCompensation$26 - $30hrBenefitsCompetitive CompensationHealth, Dental, and Vision Coverages401k with matchCareer advancement opportunitiesAll the equipment you'll need to be successfulJoin a team that truly lives their valuesGrand Welcome is proud to be an equal opportunity employer (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. Differences are what make us better. We will ensure that all individuals with disabilities are provided appropriate accommodation to participate in the hiring process, perform core job responsibilities, and receive other benefits and privileges of employment. Please contact us to request accommodation.