Job Description:

At Blue Nile, we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love.Blue Nile is looking for a Luxury Sales Consultant who is eager for an exciting opportunity to join our retail showroom in the Rockingham Park Mall in Salem, NH. The ideal candidate understands the white glove culture and has a passion to educate customers about jewelry purchases. A Luxury Sales Consultant at Blue Nile is outgoing, passionate and strives to help others. The company's customer service goal is to enhance and grow the brand connection experience for customers. Luxury Sales Consultants do this through being professional, accessible, enthusiastic, and interested in a career that creates a "Jeweler for Life" relationship with Blue Nile.Responsibilities:Communicate the Blue Nile difference, instilling trust and confidence in our brandDemonstrate exceptional customer service and continually develop your product knowledge to educate customersCommunicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experienceProactively follow up on all internal and external communications while maintaining Blue Nile service standardsEffectively resolve complex customer service challenges, finding solutions which exceed customer expectationsHelp create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growthContinuously maintain excellent attendance and punctualityConsistently achieve or exceed company sales and service goalsPartner with peers and showroom management to solve problems while maintaining a service culture focused on the customerRequirementsPrevious retail sales or customer service experience required.High School Diploma or GEDJewelry experience a plus but not requiredExcellent interpersonal, creative problem solving, organizational and time management skillsExcellent listening, written and verbal communication skillsStrong attention to detail and high integrityAbility to work within deadlines in a fast-paced environmentStrong computer, typingkeyboarding, and data entry skills; aptitude to effectively and efficiently navigate through all computer systemsAbility to stand for extended periods of timeFlexibility and willingness to adjust to scheduling needs, particularly during retail peak seasonsAuthorized to work in the U.SBenefitsThe hourly pay range for this job is $18.58 - $22.00. Base pay offered may vary depending on geographic region, internal equity, job- related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus. Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions.