Job Description:

Helpdesk AnalystLocated onsite in Sacramento, CA Ticketing System is ServiceNow. Handling call escalations from Tier 1 to Tier 2. Standard working hours, M-F, 8 hours a day supporting PST. Phone, email and chat support. Technical Support, 2+ years, Is RequiredWritten Communication, 2-5 years, Is RequiredMac OS X, 2-5 years, Is RequiredTime Management, 2-5 years, Is RequiredCommunication Skill, 2-5 years, Is RequiredProblem Solving, 2-5 years, Is RequirediOS 2-5 years, Is RequiredAdditional Preferred skills• Certified Support Professional• Cisco CCNA certification• CompTIA A+ certification• Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change**Candidates must be able to work onsite at client, 5 days a week**