Job Description:

The Position A highly regarded philanthropic organization is looking to add a receptionist to their team. The Reception team is the first point of contact, and provides the first impression for the various groups we support. The position requires a combination of socially distanced and virtual interaction with employees, clients, high profile visitors, various levels of management, and vendors. This position collaborates with other on-site operations staff and will provide back up when needed for other departments including assisting with catering, reporting facilities issues and coordinating vendor services when needed. Off-hour support will also be needed at times. The position requires outstanding customer service skills, the ability to multi-task and work in a fast paced changing environment. A consistently upbeat attitude and a "˜can do' approach to challenging situations is a must. Responsibilities Hours range from 8am - 5pm, 9am - 6pm or 10am - 7pm on most days, with early or late coverage, as neededOverseeing the Reception desk and Reception area along with our current Reception teamEnsure overall presentation of the Reception area including magazines, closets and flowersMonitor and maintain the Reception inbox and phone-linesAnswer multi-line phones, handle solicitation calls and connect calls to proper contactsManage meeting and conference room coordination and bookingsAssist with events and event related tasks as they ariseBe familiar with the daily schedule of meetings and VIP contactsCoordinate with other Reception team members to organize responsibilities and tasksAssist with the work-flow of other departments including directing requests or issues to Facilities, Food Services, Cleaning Services, Mailroom and Security, and following up to ensure completionMaintain complete confidentiality concerning meetings, guests, events and overall operationsOrder food for daily employee lunchApprove invoices, provide documentation of charges, and view expenses with an analytical eyeMaintain various building documents including the Art Book and Employee DirectoryCommunicate with management on important or timely issuesSpecial projects and handling of delegated tasks as neededInventory of products and suppliesOversee new employee set-up Qualifications Minimum 1 year experience in a reception, customer service, retail or hospitality environmentBachelor's degree requiredExceptional organizational skillsStrong multi-tasking, prioritization skills and ability to learn and remember namesAbility to uphold a professional demeanor under pressureHigh level of proficiency with Microsoft Word, Excel, PowerPoint and OutlookSuperior customer service relationship managementTeam Player with strong interpersonal and communication skillsStrong written and verbal communication skillsAvailability to work evenings and occasional weekends as needed