Job Description:

ABOUT US:The Palms Hotel & Spa is a AAA 4-Diamond rated resort and one of Miami Beach's top award-winning independent beach resorts. Our beachfront property features 251 luxuriously appointed guestrooms and suites, an extensive tropical garden and pool area, a spacious beach concession, and over 8,000 square feet of indoor and outdoor meeting space for social and corporate events. The Restaurant at The Palms delivers all-natural dining at its finest, with a global menu of locally and sustainably sourced ingredients at the core of its philosophy. The Palms Spa, an AVEDA lifestyle spa, features holistic treatments influenced by ancient Ayurvedic philosophy designed to deliver a highly personalized experience.A member of Preferred Hotels & Resorts, The Palms Hotel & Spa has been independently owned and operated by a European family for over 25 years. Known as Miami Beach's premier destination for wellness and relaxation, a forerunner in green hotel operations, an expert in wedding services, and an authority in healthful eating and all-natural spa services, our hotel has won many accolades and awards. Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of our family!JOB SUMMARY:The Housekeeping Supervisor supervises the housekeeping staff and inspects hotel guestrooms, bathrooms, corridors, and the lobby. Responsibilities include training, planning, assigning, and directing staff and addressing and resolving guest complaints.MAIN DUTIES & RESPONSIBILITIES:Comply with all hotel policies and standard operation procedures of the Hotel and its management companyWork together with the Front Office Manager and Chief Engineer to maintain constant communications and status of all roomsAssist in policies designed to ensure the highest level of guest services according to the standards set forth by The Palms Hotel and Spa.Oversee the inspection of guest rooms and public areas to ensure cleanliness and standards have been adhered toEnsure all arrivals rooms have been inspected and any discrepancies have been correctedMaintain constant communication with housekeepers regarding the status of rooms. Ex. Privacy signs early check-outs and late departuresEnsure AM Report (inspection of all vacant rooms) is performed by 11:00 AM and communicated to the Front OfficeEnsure vacant and clean rooms are continuously given to the Front Office or input in computer for early arrivalsReconcile and resolve Housekeeping and Front Office room status in the computer on or by 5:00 PMPerform duties of housekeeping and laundry positions as necessaryAttend all meetings related to Housekeeping and laundryAdhere to all fire, safety, and security procedures according to hotel policyOTHER DUTIES & RESPONSIBILITIES:Maintain the highest level of customer service and guest satisfaction according to the standards set forth by The Palms Hotel and SpaEnsure compliance with health and sanitation policies in all areasAdhere to all fire, safety, and security procedures according to hotel policyAdhere to all sustainability guidelines as per the Inspired by Nature Program.QUALIFICATIONSKnowledge, Skills, and Abilities Required:The ability to work well in a team environmentStrong leadership skillsCommitted to service, quality and cleanlinessExcellent communication skills. Proficient in the English language (written and verbal); a second language is an assetExperience working in high-pressure, fast-paced environmentsAbility to handle a multitude of tasks in an intense, ever-changing environmentBasic computer skillsMust be able to handle a multitude of tasks in an intense, ever-changing environmentMaintain a professional appearance and manner at all timesEffective verbal and written communication skills to be able to participate in discussions, read and write reportsPrior supervisory experience is preferredMust be able to stand for extended periods of timeAttention to detail and skilled organizationAbility to work effectively in a multi-cultural team environmentShow genuine care for all co-workers and guest(s)Able to project in a professional manner at all timesEducationCertificationsHigh School diploma or equivalent work experienceWORK CONDITIONS & PHYSICAL DEMANDS: StandingWalking most of the timeReach, bend and stoopAbility to pushpull 75 poundsAbility to climb stairs and use balanceAbility to work in the heatAble to lift unassisted 30-60 lbsExposure to chemicals that must be handled properly to ensure the safety of the team memberThere may be regular exposure to mild discomfort from factors such as dust, odors, extreme temperature, inclement weather, noise, or lights This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts, or working conditions associated with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. The hotel operates seven days a week, 24 hours a day. We may find it necessary to schedule shifts according to our business volume. You must be willing and available to fulfill changing operational demands.All requirements are subject to possible modification to reasonably accommodate individuals with a disability.