Job Description:

DescriptionResponsible for retail customer technical support including oversight of Level 1 Help Desk and Level 2 technical field support.Develop retail customer relationships in the region to promote Retail Technology programs, applications, and services.Develop best practices and technical education for retail customers using Retail Technology programs and services, supporting the Retail Training team.Oversee and provide continuing technical education and training for Retail Technology team members as well as other associates across departments.Develop and provide technical education and training for Retail Technology Expos, Seminars, Webinars, and other events.Responsible for P&L management including the annual revenue and expense budgets.Support the department and team with special projects and as part of the Leadership team.Travel Required: YesSkills:Specialized Knowledge: Knowledge of retail grocery applications, retail store operations and point of sale managementSpecial Skills: Proficient in Microsoft Office Suite; Excellent organization and communication skills; Strong technical abilitiesPhysical abilities: Standing, sitting and occasional lifting 20-60 lbs.Other: Supervisory experience requiredYears of Experience:5-7: years of experience in retail grocery, technical support, andor application supporttraining