Job Description:

POSITION SUMMARYResponsible for assisting the Property Manager with the day to day on the site operations of apartment buildings under the Archway Housing & Services, Inc. Responsible for quality services to the residents and efficient operation of the buildings physically, economically, and socially. The properties managed have the same regulatory requirements and challenging resident populations. ESSENTIAL FUNCTIONSThe Assistant Property Manager supports and assists with day-to-day operations of our adorable housing community.A. Operational Management of PropertiesI. Objective: Contribute to the efficiency of our business by providing day-to-day execution of property-level operational tasks.II. Why this matters: Archway seeks to provide safe and affordable housing for its residents. This requires daily effort to maintain.III. Key Results:Occupancy - Ensure that residential units are kept occupied - Target: 98% OccupancyReduce Turnover - maintaining long-term tenants is better than needing to find new ones - Target: 24 months average tenancyUnit Turns - When a vacancy does occur, the unit should be ready to lease to a new tenant in a timely fashion - Target: 5 DaysLeasing - We should make every effort to fill a vacant unit as quickly as possible - Target: Average Days-to-Lease: 21 daysB. Financial Management of PropertiesI. Objective: Provide financial oversight and control of properties.II. Why this matters: Long-term success of a property requires economic stability. Economic stabilityrequires constant attention.III. Key Results:Review - Collaborate with Accounting and Finance on monthly Financial Reviews - Target: MonthlyRental Income - Operate the property within established budget - Target: Budgeted IncomeRent Receivables - Collect outstanding rent due in a timely manner - Target: Rent receivables Operational Expense - Operate the property within established budget - Target: Budgeted Operating ExpenseCapital Expense - Execute assigned capital improvements according to budget - Target: Budgeted Capital ExpenseC. Customer ServiceI. Objective: Provide good customer service to our resident population.II. Why this matters: Our residents are our customers and providing good customer service goes a long way to maintain long-term residency and ensure stable communities.III. Key Results:Survey - Execute semi-annual Customer Satisfaction Surveys - Target: 90% satisfactionWork Orders - Follow-up on work orders assigned to maintenance staff to ensure that they are resolved timely - Target: 5 days to resolveWait List Management - Maintain and communicate with individuals on the WaitList for our properties - Target: Quarterly communicationsD. ComplianceI. Objective: Maintain resident records according to applicable compliance regulations and Archway standards.II. Why this matters: Archway is legally responsible for operating according to compliance regulations and maintaining proper records of such.III. Key Results:Certification - Certify resident's documentation at move-in - Target: 100% ComplianceRecertification - Recertify resident documentation annually as required - Target: 100% ComplianceTraining - Obtain and maintain an adequate level of understanding of compliance regulation - Target: minimum 1 annual certification trainingE. Other Duties as AssignedI. Objective: Other duties may be assigned consistent with the benefit of the property or the organization.QUALIFICATIONSA. Education: High School Diploma or equivalent required. Training in property or real estate management a plus.B. Experience:One or more years of managerial or administrative experience, professional training may substitute for experience. Previous property management experience is a plus.Knowledge of Project Based Section 8, LIHTC, andor other affordable housing programsKnowledge of Fair Housing lawsExperience with ResMan or similar property management software program a plusAbility to meet deadlines and work independently with minimal supervisionC. Personal Characteristics:Excellent organizational skillsExceptional internal and external communication skillsPositive attitude and approach to workBilingual Spanish is a plusWORK ENVIRONMENT AND PHYSICAL DEMANDSI. Ability to efficiently perform job responsibilities with minimal supervision.II. Ability to speak concisely and effectively communicate.III. Follow Archway's COVID protocols.IV. Ability to regularly tour and inspect the property grounds and PENSATIONThe pay range for this role begins at $20.00 per year and goes to $24.00 per hour depending on experience and skill sets.Archway is proud to offer:Archway provides Health and Dental insurance with the company covering up to 80% of cost depending on selected planFully paid Vision, Short-Term and Long-Term Disability insurance and Basic LifeAD&D401k retirement plan with a 3% non-elective contribution of the employee's eligible annual pay13 paid holidays per year including 3 floating holidaysPaid sick and vacation leave, parental leave