Job Description:

The Account Manager is responsible for providing prompt, accurate, first in class service to clients, providers, and partner companies. In this role you will assist our benefits consulting team in providing stellar serviceadministrative support to our book of business.Responsibilities and Principal Duties: Provide support to our Employee Benefits Broker Partners and GroupsResponsible for servicing Group Benefits accounts following all agency systems and procedures and insurance company regulations.Providing prompt, accurate and courteous service to our insureds, producers and insurance company representatives.Responding to customer and insurance company requests in a professional manner and on a timely basis.Reviewing and delivering renewal business quotationsAnticipating broker reactions to renewals and providing support and explanation for our renewalsReviewing group performance on a quarterly basis with Crumdale sales representativeCoordination of on-boarding new accounts - including coordination with all Crumdale vendorsUnderstanding of the companies we represent and their products.Coordinating various Value-Added Services provided by our TPAVendors with customers.Providing billing and invoicing support to certain customers.Assisting in training other employees at manager's request.Backup other positions as necessary.Be familiar with and follow agency E&O procedures and guidelines.Any other projects or duties assigned by management.Essential Requirements for Education andor Experience:Bachelor's Degree5+ years' experience in a consulting, brokerage or insurance company environmentPA Life, Accident & Health Insurance license (or able to acquire within 90 days)Self-Funded experience strongly preferredHybrid means that the AM will be required to be in the New Town Square PA office approximately 2-3 days a week after initial training. This is not a remote position.Specialized KnowledgeBeneficial Skills and Experience:Excellent customer service skills with a high level of customer focus, motivation and follow-throughAbility to work in a fast-paced environment with excellent prioritization, project management, problem solving and time management skillsWorks equally well autonomously or as part of a teamResourceful and inquisitiveExcellent written and oral communicationProficient in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel)Strong analytical skills and the ability to pay attention to details