Job Description:

Job Description:Customer Care and Sales Advisor IAt Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission?As Customer Care and Sales Advisor I, you’ll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you’ll build trust by listening empathetically and responding clearly. As you grow in the role, you’ll handle more complex situations—resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts—for both the customer and the company.Key ResponsibilitiesLearn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.Perform entry-level sales and support tasks within a designated region or business area.Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.Actively listen and ask questions to understand customer needs, showing empathy and respect.Handle a variety of customer-facing duties, including:Addressing requests to disconnect or remove servicesProviding billing and pricing informationResolving standard issues remotely or educating customers on resolution stepsScheduling service appointments when remote resolution isn’t possibleArranging product returns or exchangesManaging add/change/delete requests in hosted platformsUse effective telephone-based selling skills to:Build rapport and identify customer issuesOffer creative solutions and explain product/service benefitsNegotiate household spend and upsell additional servicesAccurately and efficiently input ordersMeet or exceed weekly and monthly sales activity goals.Follow company-approved scripts to ensure consistent communication.Assist with special projects as assigned.QualificationsHigh School Diploma or GEDAbility to ask fact-finding questions to identify solutions aligned with customer needsDemonstrated patience and professionalism in all customer interactionsWorking knowledge of Cable One products and servicesStrong communication and active listening skillsAbility to remain composed and empathetic in high-pressure situationsAbility to sit for extended periods, use hands, talk, and hearMay be required to lift up to 10 poundsBenefitsCable One values the contributions of our associates and offers an excellent benefits package, including:Health from Day One: Medical, dental, and vision plans start immediatelyProtect What Matters: Life insurance for you and your loved onesRecharge & Refresh: Generous paid time off for vacations, holidays, and personal daysPlan for Tomorrow: 401(k) with 100% company match (up to 5%) from day oneExtra Peace of Mind: Group legal plan and identity theft protectionAdditional PerksLearn & Earn: Tuition reimbursement up to $5,250 in your first yearGive Back: Participate in community support programs across the U.S.Celebrate Wins: Recognition and awards programs highlight your achievementsGrow Your Career: Clear advancement opportunitiesTeam Vibes: Collaborative work environment where ideas and teamwork thrive