Job Description:

Join the 1st Franklin Team as a Recovery Center Customer Service Representative. Salary: $14.00 to $15.75 per hour This position works closely with the Recovery Center Manager and staff to receive and post payments in a timely manner. This position creates and maintains records of collection and status of accounts. The RC CSR assists customers using advanced interpersonal skills. This individual utilizes professionalism, patience, curiosity, a results-orientation, to perform responsibilities.Principal Accountabilities and Key ActivitiesExecutes Recovery Center ResponsibilitiesPerforms collections and recovery through personal contact with assigned customersPrepares and processes documents for filing legal action through the court systemConducts follow-up communication with court system on progress of action filedResolve issues with court system for documents improperly filedObtains contact information for us in collections and recovery effortsPerforms a wide variety of clerical dutiesAssist branches in completing documents for legal action as neededEnsures Compliance and Regulatory ControlsDevelop and maintain a thorough knowledge of Company and Legal policies and procedures, and Recovery programAdheres to and enforces all Compliance issues, 1FFC policies and procedures as well as State and Federal regulationsAssures all cash drawer safeguards are maintained, keeping accurate records and reportsEducation, Qualifications and ExperienceHigh School Diploma or equivalentDemonstrate the ability to analyze relevant information and apply individual judgmentAdvanced interpersonal relationship skills at a variety of levels and greatly differing social and business settingsAbility to maintain confidential business and personal informationAction and result focusedStrong communication skills (verbal / written / interpersonal)Proficient with MS Office Suite productsMust possess a valid driver's license and the ability to operate an automobileAbout Us:1st Franklin Financial Corporation has been a family run company for over 80 years. Our goal is to provide financial solutions across our footprint. Today we have over 350 offices across the Southeast and continue to expand into new territory. We offer you the potential to earn an annual salary. To support your growth, we also offer training programs and other developmental opportunities for employees. Benefits include competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time.