Job Description:

Customer Service RepresentativeCRG is launching a search for a Customer Service Representative in Ellenton, FL! This call center professional will ensure outstanding service for all customers, business partners, and drivers for this large logistics company! Our transformative logistics client is setting the standard for forward thinking solutions to deliver the highest level of value add to their customers. This company supports services like e-commerce fulfillment, warehousing and distribution, with transportation management. This client has reached an annual revenue of $9 Billion Dollars by setting clear long-term goals and creating a culture built around collaboration, innovation, and sustainable growth.Opportunity: ContractLocation: Ellenton, FL (onsite)Schedule: Day Shift (40-45 hrs weekly)Salary: $16/hrCRG BenefitsCRG Contractors who work an average of 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment!Benefits Options:Medical / Health Insurance (Multiple Plan Options)HSA and FSA Options (CRG will match $500 of your HSA contributions!)Vision and Dental InsuranceVirtual Visits for Urgent Care, Psychiatry, and Therapy401K - CRG matches up to 4%!Life and AD&D InsuranceLong-Term & Short-Term Disability InsuranceAccident, Hospital, & Critical Illness InsuranceResponsibilities:Provide support to clients and business partners through phone and email correspondenceAddress customer concerns with composure and professionalismEvaluate, diagnose, and effectively resolve various problems or inquiriesTrack delivery routes' progressVerify stamps and scan haul-away podsManage changes or cancellations to delivery ordersQualifications:MS Office Proficiency - MS Project, Word, Excel, and PowerPoint1 year of related call center experienceHS Diploma or equivalentCategory Code: JN003