Job Description:

Company Description TaxGlobal is an AI-powered platform that connects clients with tax service professionals all over the world. Our mission is to be the only destination for all tax needs globally, connecting every individual to the right tax expert for success. We are the #1 destination for everything taxes with over 90,000 tax and accounting firms in the USA and 665,000+ CPAs in the USA. Our services include matching individuals and businesses with the right CPAs and firms, an AI-powered platform with a worldwide community, NLP functionality to answer tax-related questions, and access to off-shore CPAs. Role Description This is a full-time Customer Success Specialist role with a hybrid work arrangement located in San Diego, CA, with flexibility for some remote work. The Customer Success Specialist will be responsible for ensuring that clients have a positive experience with our platform, dealing with client inquiries, and providing solutions to client problems. Qualifications Customer satisfaction, customer support, and customer service skillsExcellent analytical and problem-solving skillsStrong communication and interpersonal skillsAbility to work independently and in a team environmentProficiency in Microsoft Office and Google SuiteExperience in the finance or accounting industry is a plusBachelor's degree in Business Administration, Finance, Accounting or related field, or equivalent work experience