Job Description:

TCS, a global leader in IT services, consulting, and business solutions, leverages technology for business transformation and helps catalyze change.Our Milford office is seeking a VOD SME/Lead to help monitor and maintain the VOD Service Desk team within SLAs. Daily Responsibilities include the following:Assign work/cases to team membersMaintain active awareness of multiple case tickets with meticulous attention to detailPerform quality analysis of tasks performed by the team membersSuggests and implements workflow improvementsProvides feedback, coaching and improvement plans to team membersKnowledge & SkillsSeeking candidates with expertise in VOD industry metadata standards (CableLabs, MovieLabs), knowledge of video/audio codecs and container formats.Seeking candidates with a comprehensive understanding of VOD delivery and processing pipeline.Seeking candidates with proven troubleshooting expertise in VOD assets (video/audio, encoding, streaming errors). Strong analytical skills to identify root causes across platforms, effectively triage issues, and adhere to defined resolution processes.Seeking candidates with experience in content management systems, data analysis (dashboards, Excel), and familiarity with IBM Aspera for file transfers.Seeking candidates with experience in text-based data formats (XML, JSON, etc.) and the ability to decode XML files.