Job Description:

DescriptionPosition SummaryThe Sales Assistant is responsible for assisting Travel Consultants in sales, administration, and preparation of all operational components and documents related to a booking.Responsibilities And AccountabilitiesProvide sales support to Travel Consultants as assigned. Maintain A&K service and communication standards. Act as point of contact when Travel Consultant is not available including but not limited to vacations, meetings, and trainings. Good working knowledge of Travel Studio, all guest profiles, and itinerary information in Travel Studio. Create and format proposals from routings or custom itineraries as provided by DMCs utilizing itinerary "blocks" or as built-in Travel Studio. Ensure that inclusions/exclusions accurately reflect terms for all destinations included in the proposal, as well as any special terms. Monitor DMC correspondence to ensure all confirmation has been received for services and send the final itinerary to DMC to ensure quality controlFollow up with guests/Travel Agents on additional services requested, and collect missing information and itinerary details. Communicate updates to DMC or appropriate partiesMonitor TC Mailboxes for operational actionable items on a daily basisPrepare personalized documentsCreate special inclusions in collaboration with the Travel ConsultantResearch competitive online pricingCoordinate and drive updates with the Travel Consultant on all reportingCollaborate with Travel Consultant when gaps in services are identifiedEnsure that booking financials are balanced, process payments, all extra services are paid in full, and appropriate notations in the record regarding booking margins in order to release final documents. Assist Guest Relations when post-tour issues require investigation into historical documentationMaintain a harmonious working relationship with guests, Travel Agent partners, colleagues, and vendorsSpecial projects or other related duties as required. Develop knowledge, skills, and abilities in the areas of:Proper telephone etiquette and sales techniquesWriting skillsAccounting and costing protocol and proceduresGeographyA&K DMCs and Third-Party SuppliersSkills And Abilities Strong multi-tasking skills and flexibility requiredGlobal Geography and destination knowledgeDetail-oriented with excellent organizational skillsAccuracy with data entry requiredAbility to work in a team environmentAbility to work independently and within specified deadlinesExcellent verbal/written communication skills and phone demeanorMust be proficient with all Microsoft Office applications and Internet search enginesBasic Sabre skills preferredKnowledge of Internet search enginesMust read/write/speak EnglishRequirementsEducation and ExperienceTravel School or a college degree preferredHigh School diploma requiredRelevant travel industry experience preferredSpecial RequirementsEvening, weekend, and approved overtime may be required