Job Description:

Home Care Powered by AUAF is a fast growing, non-profit organization providing non-medical, in-home services for over 25 years. Our mission is to provide quality, in-home service that will allow seniors to live comfortably and independently in the familiarity of their own home.The Direct Care Coordinator reports to the office each day with a positive attitude, ready to manage their assigned Direct Care Worker (DCWs) and client files. The position is central to the agency's success and serves as the central hub of care management, coordinating between case managers, caregivers, clients and their families, and the various AUAF departments.Responsibilities:Answer all internal and external phone calls/emails in a timely, professional mannerAttend training and meetings as requestedHelp and support coworkers in their absenceHelp and support other departments if neededProcess the starting in home service for new client with existing or new caregivers.Reboot/replace defective EVV device, and resolve Sandata Mobile Connect application issuesResolve and confirm all caregivers' attendance alerts in the Sandata applicationUpdate electronic documentation in ImageSilo application for caregivers and clientsReport to case manager any changes in client's conditionTimely process annual client agreements, authorizations, and payer changeAdjust client and caregiver schedules to accommodate MCO monthly required service hoursRequest from caregiver change of address, change of phone number, change of schedule, and end of employment forms, then process itRequest from HR department disciplinary action, termination letters, and process themRecruit caregivers for existing clients.Handle and solve challenging cases and/or conflicts between clients and caregiversUnderstand and actively promote all AUAF, MCOs and IDoA regulations and standards. This includes assisting caregivers in proper procedures related to EVV.Follow all IDoA and AUAF policies and proceduresAdditional duties as assigned by Office ManagerClient SatisfactionYour clients and manager must continue to find your performance acceptable per policy and meeting clients' needs and expectations. If through voluntary or involuntary means, it is decided that you are unable to complete your job at this client level, your manager will determine the number of clients that would be advisable for you.Required Qualifications:High School Diploma or GEDAuthorized to work in the United StatesPass state required background checksProficient in Microsoft Office (Excel, Outlook, Word)Exceptional communication and interpersonal skillsExcellent customer serviceSuperior organization and time managementAbility to work independently and manage their own case loadAble to adapt to new processes, procedures, and requirements as handed down by the dateCapable of speaking and writing reports and updates in the English languageCapable of speaking the Assyrian languageBenefitsHealth, Vision, and Dental Insurance401(k)Vacation Time, Sick TimePaid HolidaysAUAF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. We are committed to providing access, equal opportunity, and reasonable accommodations for people with disabilities.