Job Description:

Overall Purpose: Tier 2/3 helpdesk support for field technicians using wireless connections with Windows laptops, Apple iPhones & iPads, and peripherals including printers and docking stationsRoles & Responsibilities: 1) Remote support of Windows XP, Windows 7, Windows 8, iOS2) Support for PC hardware, Apple iPads and iPhones and other emerging technologies as identified3) Resolution of blue screen errors and security issues4) Support for/with MobileIron or comparable Enterprise Mobile Device Management tools5) Support of wireless connectivity including dropped calls, modems and VPN6) Support for Exchange Active Sync (EAS)7) Printer support8) RSA token support. Must Have IT Support Blackberry Exchange Server - BES and 5 years Communication Skills - both oral and written Desktop configuration and 3 years High School diploma or equivalent experience No Microsoft Operating System and 3 years Mobile device management and 3 years Operating system installations and 3 years Professional demeanor and appearance Self-starter Teamwork Tier 2-3 technical support of Windows devices and software and 5 years Tier II support of hardware - software installs and 2 years Troubleshooting with Microsoft System Center Configuration Manager - SCCM and 3 years Additional Site (1) (No Value) Additional Site (2) (No Value) Project Name TD-GTO-RTFS Top 5 Skills / Additional Job Posting Description Details * *** Onsite position in Englewood, Co only TOP SKILLS THAT ARE MOST IMPORTANT: o Windows 10 Imaging/Deployment/Troubleshooting o Advanced IP Networking Troubleshooting Skills; LAN/WAN, understanding of VLANs, Network troubleshooting o Field service experience including support of Payment Kiosks, Video-over-Ethernet technology, Printers, Monitors, Electronic Payment Technology, o Customer service Skills o Time management Skills/ Needs to be able to work independently and in a team environment This is a Field Support position with daily driving to various Client Retail locations using the Candidates personal vehicle with IRS mileage reimbursement rates. Local candidates only not a remote or virtual position Personal vehicle use with IRS mileage reimbursement rates Client MVR check REQUIRED Flexible work hours, possible OT Physical Requirements Climbing ladders (12-ft) Lifting up to 50 lbs JOB DESCRIPTION: Responsible for incident management and technical support of Company-Owned and Authorized Reseller Stores). Technical Support activities include but are not limited to: o desktop, printer, in-store VoIP, wired/wireless/data network, point of sale, o specialty computing devices and related hardware o Signature Capture devices, Receipt Printers, Scanners o Self-Service Payment Kiosks o Video Presentation Monitors from 52 to 95 and associated network devices o Security Systems (Cameras and Security Desktop PC) o Tier 2 support for Networking Devices including but not limited to o Routers and switches o Wireless Access Points o Wireless Networks NETWORKING SKILLS: o Experience in LAN/WAN topology, including wired and wireless networks o Understanding of and experience with use of network troubleshooting techniques (DOS commands, network software application, etc. o Advanced Troubleshooting of network cabling topology utilizing DOS commands Is candidate required to be a U.SCitizen or U.SNational? Yes Is this posting for a Pre-Identified Candidate? No NPW Merger Information (No Value) NPW Merger Company (No Value) Metasys Technologies is an equal opportunity employerAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.