Job Description:

Title- Desktop Support EngineerDuration: 12+ MonthsLocation- Salt Lake City, UT (Onsite)Before applying for this role, please read the following information about this opportunity found below.Day-to-day responsibilities will involveThe Desktop Support Engineer will work with the Sr. IT Manager to set up and support all clients employees including new hire setups and support. This employee will take the lead position on various projects and IT initiatives and will be responsible for the outcome and success of projects. This role involves responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. On-call rotation is required for all team members.Functional Responsibilities:â— Work closely with HR and hiring managers to support employee onboarding and offboarding in a timely mannerâ— Maintain asset managementâ— MDM management (Intune/JAMF), to include enrollment, policies, and configurationâ— Provide technical assistance and support related to computer systems, hardware, and softwareâ— Support and maintain user accounts including rights, security, and system groupsâ— Maintain user account administration across multiple systems and platforms, including but not limited to, Google Workspace, Office 365, Teams, and moreâ— Maintain and update PCs, MACs, printers, mobile devices, and related auxiliary systemsâ— Self-Manage daily Service Desk issues by being a support escalation point, driving aging tickets and customer service issues to completionâ— Provides feedback to IT Management and MSPs as it relates to the services provided from the service desk and other business unitsâ— Resolves and responds to employees calls/texts and communication after-hours for urgent issues, including emergency on site supportâ— Experience with ticketing systems, and troubleshooting hardware and software issuesâ— Provide maintenance of infrastructure technologies following the change management processâ— Troubleshoot, investigate and document system configuration and performance anomaliesâ— Perform remote troubleshooting through diagnostic techniques and pertinent questionsâ— Responsible for the deployment of all related software and hardwareâ— Develop and improve documentation to support problem analysis and resolutionâ— Troubleshoot users' issues and resolve problemsâ— Assist Infrastructure Team with troubleshooting network issues and network upgrades on site as necessary, to include after-hours testing and releases as neededâ— Participate in troubleshooting and supporting security camera and equipment on site in relation with the Security Teamâ— All other duties as assignedâ— Travel as neededEducation and Skill Requirementsâ— Advanced experience with JAMF/Intune and MDM managementâ— Strong Knowledge of Google Workspace, Microsoft AD and Office 365 administrationâ— Excellent Problem Solving and critical thinking skillsâ— Strong passion for innovationâ— Experience troubleshooting technical issuesâ— Willingness to learn and self-educateâ— Passion for customer serviceâ— Ability to multitask and manage timeâ— Work both independently and in teams as neededâ— Both Written and verbal communication skillsâ— Requires a Bachelor's Degree in Computer Science ORâ— 5-10 Years' experience in a technical support roleâ— Minimum of two (2) years experience working with Infrastructure solutions in an Enterprise environment