Job Description:

Cielo has partnered with Paradies Lagardere to hire a Flagship General Manager for the ATL airport! This person will oversee 3 restaurants with over $24M in annual volume!POSITION SUMMARY:At Paradies Lagardí¨re, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler's attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences.The Flagship General Manager is truly a partner, as they invest in the platform for which they are ultimately responsible. Whether leading on-trend national brands, or iconic concepts from the local community, you will create and deliver first-class experiences for the traveling public. You demonstrate a passion for the Guests' overall experience, through the selection, development, and motivation of associates. Your commitment to running an efficient and profitable food and beverage operation is evident by maintaining the highest standards and unwavering support for the entire joining our team, you commit to supporting this mission, by delivering our service standards, at all times, and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected. DUTIES AND RESPONSIBILITIESAll Paradies Lagardí¨re positions, including the Flagship General Manager, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members, at all times. You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), and recognize and satisfy all restaurant guests.The Flagship General Manager will provide 100% support and commitment to achieving the company's strategic goals including profitable growth, guest satisfaction and associate engagement. The Flagship General Manager is responsible for directing, planning, and managing a multi-unit airport concession platform which is comprised of a diverse mix of full service and quick serve concepts. Building positive relationships with local airport management, brand partners, joint ventures, and key company business partners is critical in this role. The Flagship General Manager is committed to develop and mentor the Management Team as well as the hourly employees, acting as a role model and a teacher. Functions include, but are not limited to the following areas:PeopleBuild a great workplace for strong performers by promoting and driving an engaged workforce, career development, and learning.• Must be passionate about supporting your TEAM!• Manage the performance of multiple General Managers by setting goals and expectations on financial performance, associate engagement, guest satisfaction, staffing and labor, and providing a safe and healthy environment for our guest and team.• Inspire and mentor all team members to reach their full potential. Develop bench strength for all positions within your assigned area of responsibility, ensuring upward mobility for high performing team members and managers. Participate in succession planning.• Consistently recognize team members when they excel. Ensure that a coaching culture thrives, holding direct reports accountable to all policies and standard operating procedures.• Set staffing levels and recruiting goals to source high potential candidates using a variety of recruiting avenues. Ensure each candidate has an amazing first impression by ensuring General Managers and Human Resource Managers are following company guidelines with respect to recruiting.• Hold management team accountable for ensuring that all new team members have a memorable onboarding experience and are fully trained and prepared to serve our guests.• Hold General Manager's accountable for timely completion of compliance based and brand specific training, for themselves and their team.• Set clear performance goals and expectations for your team. Following up consistently, providing feedback on an ongoing basis.Operational ExcellenceStrengthen expertise in the industry and deliver on our plans, keeping the needs of our internal and external customers in mind.• Must have a passion for the guest!• Must say "Yes", "Please", and "Thank You"!• Must smile often!• Ensure positive guest service in all areas. Investigate and resolve complaints concerning food quality and service, responding to guests with a resolution within 24 hours. Take all appropriate actions to turn dissatisfied guests into return guests.• Role model the behaviors and service expectations you have of your team.• Maintain a professional restaurant image, including restaurant cleanliness, food quality and presentation standards, and dress code. Hold managers accountable, to the same, in their assigned locations.• Be a visible presence. Available to members of the management team, hourly associates, guests, and airport partners. Monitor the performance of your team and operational systems, making adjustments as necessary.• Create a culture that promotes a safe and healthy environment.• Ensure that all HACCP related initiatives are being followed and acted on when necessary. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.• Ensure consistent high quality of food preparation and service.• Ensure all opening and closing checklist are being used and take appropriate disciplinary action when they are not.• Verify that all nightly, weekly, and monthly closing procedures are completed accurately, including paperwork, time adjustments, and voucher and invoice data entry.Profitable GrowthDrive top line sales and profitability• Participate in the development and implementation of the annual budget, financial forecasts, and other business goals. Lead General Managers to ensure budgeted sales and profit goals are achieved.• Work with RVP to identify business development opportunities.• Analyze financial data and take appropriate action to maintain profitability.• Ensure direct reports are creating schedules are that are written to maximize sales and ensure guest satisfaction. Labor and payroll goals, as a percentage of sales, must be achieved.• Ensure personnelpayroll related administrative duties are completed accurately, on time, and following company policies and procedures, holding direct reports accountable when they are not.• Hold direct reports accountable for maintaining acceptable food cost percentage• Monitor supply purchases, utility usage and miscellaneous expenditures, making adjustments as necessary to ensure profitability.• Ensure that proper security and loss prevention procedures are in place to protect associates, guests, and company assets.• Ensure a safe working and guest environment to reduce the risk of injury and accidents, ensuring direct reports do the same within their assigned locations.• Hold regularly scheduled financial reviews with each General Manager, ensuring they comfortable speaking about the key performance indicators that drive their location and feel empowered to act on the data to drive results.ProductivityMaximize resources to improve process and grow the business.• Exhibit efficiency in completing job requirements through working with a sense of urgency, consolidating tasks, delegating, and empowering others while managing their efforts.• Self-driven, work independently, and always do the right thing even when nobody is looking.• Ensure compliance with operational standards, company policies, federalstatelocal laws, and ordinances.• Must be able to sustain performance under conditions of stress"”such as tight deadlines and detailed questioning.QualificationsPosition Qualifications:• 5 -7 years as restaurant General Manager, preferably in a multi-unit environment.• Obtain and maintain current ServSafe Food Manager's Certification, within six months of hire or promotion.• Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances.• Standing for long periods and the ability to work in an environment with varying temperatures.• Bachelor of Science degree in hotelrestaurant management is desirable. A combination of practical experience and education will be considered as an alternative.• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and financial reporting.• Must agree to work various shifts in a 7365 team-oriented environment. The schedule is determined by business needs.• Proficiency required in reading and writing, Microsoft Office Suite, and mathematics.Additional informationThis position description is merely intended to describe the primary elements of the position. The Paradies Shops reserves the right to change the position description and to assign additional duties and responsibilities as necessary. This position description does not constitute an employment contract of any kind.