Job Description:

Banquet ManagerSeaport Hotel Scope of PositionThis position is responsible for the management of all aspects of the Banquet Department functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff. The Banquet Manager reports to the Director of Banquets. Schedule RequirementsThe operations of the Seaport Hotel are 24 hours a day 7 days a week, inclusive of all holidays. Therefore, the schedule requirements are flexible to meet the needs of the business accordingly. Key Responsibilities Responsible to ensure that all service staff are asked all tasks necessary to ensure assigned events are well executed. Communication is clear, controlled and well managed throughout all levels of the banquet department and its team members in a timely, consistent, and effective manner.Hire, train and supervise adequate staff to meet customer service delivery requirementsAct as a primary food and beverage event contact with guests on floor as assignedExecute events service delivery system requirements as developed by event coordinators and sales, in a timely and consistent formatSupervise foodbeverage execution for large scale banquet events up to 10,000 people: coordinate with kitchen operationsAttend preconvention meetings as assignedManage banquet room turnovers and preparation as part of the service delivery processOversee the training and development of Banquet staffConduct effective and timely pre-meal meeting with service staff to prepare them to meet the needs of the assigned functionsEnsure opening and closing side work is completed as assigned by the service staff on an ongoing and consistent basisComplete necessary service documents including but not limited to, service review forms, banquet event feedback forms, task checklists, stewarding equipment order and requisitioning forms, staff function room and task assignments, floor plan and table assignments. Set up and breakdown tasks, and any other supporting document necessary to communicate the task requirements of the staff to insure a successful eventParticipate and oversee the training and development of Banquet staffTimely and accurate completion of banquet food and beverage checks, including sign off of the banquet beverage bar reconciliations from banquet bars.Provide feedback, coaching and counseling to serve staff members on a fair and equitable basisManages staff for improved performance through observation, feedback, and measurement of assigned tasks.Attend daily BEO and management team meetings as required and assignedRead the staff scheduling line as assignedResponsible for practicing, managing and promoting our Mission, Purpose and Values so that it becomes an intricate part of the everyday pletes any duties or projects assigned by the Management. Required Job Knowledge and SkillsCommitted to delivering a high level of customer serviceExcellent grooming standardsAbility to work under pressureAbility to work on their ownPositive attitudeGood communication skillsMust be skilled in managing a department with a high volume of guest interactionMust be skilled in managing detailsMust be knowledgeable with regards to quality and continuous improvement processesProven strong written and verbal communication skillsHotel systems software skills essentialProven leadership and managerial skillsKnowledgeable and skilled in Upscale andor Luxury Hotel guest serviceSkilled in interviewing, training, and scheduling and assigning tasks to staff on all shifts.Physically able to lift over 50 pounds repetitively over the course of the shift (see checklist below) QualificationsExperience:Minimum of 1-3 years of banquet experience 1 of which in a supervisory capacity Education:High School diploma, general education degree or international equivalent required.College degree or equivalent work experience Language Skills:Fluency of the English language is required (read, write, speak)Must be able to listen to, read andor write instructions, memos, short correspondences, and messages. This job description in no way states or implies that these are the only duties to be performed by the person occupying this position. The person in this position will be required to perform any other job-related duties assigned by their supervisor.