Job Description:

· Regularly updates the ticket tracking system with status and fixes.· Assists in resolution of end-user desktop issues and escalates up to team members if needed.· Directs interaction with customers, requiring interpersonal skills with a focus on client relations.· Installs software andor hardware peripherals, apply security patches and anti-virus updates.· Assists with all meetings from a technical standpoint including AV setup and troubleshooting.· Assists in issuing, tracking of hardware, printer troubleshooting, mobile device support, and configuration.· Follows documentation and checklists ensuring a high quality of service.· Responds to after-hoursemergency support requests as needed.· Troubleshoots problems by applying established techniques, procedures, and specific standards.