Job Description:

Job Description: Philadelphia General ManagerThe CompanyBEAT THE BOMB is the next generation of immersive group entertainment where customers step into real-life video games. We use an innovative digital, interactive game system to reimagine the intersection of technology and human social connection. In our classic Mission experience, teams wearing hazmat suits go through a series of interactive game rooms, including a laser maze, before facing the World's Largest Paint Bomb! Our original Brooklyn location opened in 2018. We now have locations in Atlanta and Washington D.C. We've hosted over 300,000 players including hundreds of corporate team building outings, school groups, and non-profit organizations. Beat The Bomb is one of the highest rated experiences in all 3 markets. We offer a full range of special event services including STEM Camps, Kid and Adult Birthday parties, Corporate Tournaments, and Bachelorette parties. We also have a virtual team building platform called Beat The Bomb Virtual serving remote teams across the globe. Our #1 goal is to ensure every player has a BLAST!Essential Duties & Responsibilities:The General Manager will be a true owner of their business. We are looking for someone who is extremely seasoned, independent, innovative, and business-minded. With support from the HQ squad, they will lead a team of ~20 awesome people delivering an amazing experience to 1,500+ customers per week. They will need to do all of this while carefully managing the P&L. They need to be a natural leader and coach, have a strong understanding of and passion for the product, and be comfortable with the uncertainty and responsibility that comes with working with an early-stage concept. This will be a critical job with significant interactions with the central management team and opportunities for growth as the brand scales across the country!Customer Service, Operations & Marketing:Maintain exceptional guest-centered culture which exceeds customer expectationsOversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurementsMaintain appearance and safety of the facilityManage and maintain inventory and ordering of supplies in a timely mannerIdentify operational performance, productivity, and efficiency gaps and implement measures to correct those deficienciesCultivate relationships with community leaders and organizations to ensure strong connections, drive sales and give backFinancial management experience with success in driving top-line sales, interpreting reporting data, managing budgets, and controlling expenses.The desire to work in a fast-paced, entrepreneurial environment - understands the importance of experimentation and iterationAbility to understand and manage a unit P&L to both top and bottom-line revenue goalsDevelop and implement programming ideas to drive sales and maximize inventory in coordination with HQ team (league nights, youth programming, theme nights, etc.) Support marketing efforts at the local level in coordination with central marketing team and agencies - including partnerships with local businesses, flyering, supporting local PR & advertising effortsSupport group sales efforts in coordination with a central sales team - including outreach to and relationships with local businessesManage customer service specific to the locationLeading the Team:Live and breathe the Core Values of BEAT THE BOMB: Bring Positivity, Take Responsibility, Build the Future, Create the FunExceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environment of the jobCoach, inspire, support, and motivate your team to provide a world-class and service-minded, customer experienceOversight of staffing including recruiting, hiring (and firing), training, measuring employee performance, and helping them grow and reach their goalsResponsible for the creation, management, and coordination of staff schedulesResponsible for running unit payrollCommunicate with all unit team members and the Corporate Team on a regular basis to ensure efficient and effective business practicesOur Ideal General Manager:You own all facets of your business, you are entrepreneurial-minded and a creative thinkerF&B Experience - you have led facilities that have a food and beverage component (including alcohol) You like to get out in the community, make connections and build relationships You like to get your "hands dirty" (we're a paint-blast facility after all!) Proven people leadership with success in building positive service cultures and high team engagementTech Savvy - the ability to use computers, smartphones, tablets, manage through tech maintenance, repairs, and fixes; can learn new software quickly and easilyHigh level of interpersonal savvyAbility to resolve conflict among customers andor staff in a professional mannerStrong communication skills (listening, written, verbal, facilitation) and the ability to interact with all levels of managementApproachability, trustworthiness, honesty, and a high level of integrity is requiredAbility to control a roomlarge groups - including children and their parents : )Strong commercial and operational expertiseMust have a strong sense of urgency with demonstrated ability to work independently and make effective well thought out decisionsQualifications:Minimum 10 years experience (management experience required)Management of a facility that includes an F&B componentKnows the importance of driving exemplary reviewsKnows the entertainment industry requires nightsweekends work (Saturday is our biggest day and General Managers should be on site)Multi-unit management experience is desired but not requiredSignificant knowledge of and relationships in the local marketExperience as a leader of new unitlocation preferred, including Grand OpeningExperience in salescustomer service requiredExperience building and leading a teamExperience in Microsoft Office products requiredExperience with GSuite products preferredBachelor's DegreeReferences upon requestWhat We Offer:Competitive Salary and Quarterly Bonus OpportunitiesPaid time off: 10 days in year 1; 15 days in year 2; 20 days in year 4401k planReferral Bonuses$500 Annual Learning Stipend for professional developmentMedical, dental, and vision insuranceTransit BenefitsLife Insurance BenefitAn opportunity to advance or expand your career with company growthA chance to be a part of an exciting and fast-growing start-up teamFriends & family ticket discounts!