Job Description:

Electronics Support Technician | Solution Experts | Innovative Radio Engineering Industries, Inc. (REI) is a family-owned industry leader in designing, engineering, and manufacturing transportation electronics for more than 200 vehicle manufacturers. We provide our customers with integrated, customized solutions. At REI, our culture thrives on problem solvers who are ready to make an impact. We value diversity, health, and financial well-being. We pride ourselves on delivering high-quality products and excellent customer service. As part of our commitment to customer satisfaction, we are seeking a skilled Electronics Support Technician to join our team. As our Electronics Support Technician, you will provide technical support to customers by troubleshooting and diagnosing hardware and software issues. We are seeking someone with strong analytical skills to determine courses of action to rectify problems, and consistently provide the best service to our customers. The team currently operates on a Monday - Friday within business hours schedule, with light on call duties. If you have willingness to continually learn about new technology and products, we want to hear from you!Position Summary This role is the main point of contact to customers needing technical assistance. We are seeking someone with a strong background in electronics, and a passion for delivering exceptional customer service. The ideal candidate is quality driven with the capability of working independently and within a team environment.Provide technical support to customers via phone or email to diagnose and resolve issues, with follow-up as needed.Troubleshoots, diagnoses, and resolves technical hardware andor software issues in digital surveillance and AV systemsKeeps accurate record of problems and their resolutionsContributes to documentation on troubleshooting, systems support, and departmental processesProvides feedback on processes and makes recommendations for improvementKnowledge & SkillsAnalytical and problem-solving skillsFamiliarity with computer hardware and software, including operating systems, diagnostic tools, and troubleshooting utilities, to support electronic equipment interfacing with computers.Excellent communication and interpersonal skills, with the ability to empathize with customers and ability to speak at their levelDetail-oriented with a focus on providing high-quality service and maintaining accurate recordsInterest in building computers or robotics preferred. Interpreting and reading technical literature, schematics, and system drawingsQualificationsHigh school diploma or GED, secondary education preferredMust possess technical aptitude and be familiar with support and troubleshooting of electronic systemsequipment.Basic understanding of Microsoft Office SuiteNetworking and software diagnostics skills preferredOne year of IT help desk experience, or two years of IT academic experience in conjunction with one year of customer service experience is preferredInterest in building computers or robotics preferred.Enjoys solving complex problems preferred.Successful completion of background checkBenefits & Nice-to-have ExtrasHealth Insurance: Self-funded Medical plan, Dental, VisionFlexible Spending Accounts: health, dependent careCompany paid Basic Life InsuranceCompany paid Long Term DisabilityVoluntary plans: Life Insurance and AD&D, Short Term Disability, Accident, Critical Illness and Hospital Indemnity401 (K) and matching with no vesting periodEmployee Assistance ProgramPaid Time OffFree DaysHoliday PayFlexible 40-Hour Work WeekCasual "dress for your day" environment