Job Description:

Healthcare Technology company based in Union Square NYC is looking for a Desktop Support Specialist. 3 daysweek onsite Part-time hours (20-30 hrsweek)ResponsibilitiesPartners with internal customers to provide endpoint support, training, and technical expertise for SaaS services.Manages relationships with staff and third party vendors while acting as point of escalation for support and major incidents, working with staff and applicable vendors to resolve complex technical issues.Creates IT workflows and processes that service internal customers while establishing and maintaining KPIs and KRIs to identify service improvements and efficiency opportunities.QualificationsMinimum of 2 years of related IT experience.Excellent communication and collaboration to support end-users in a hybrid work environment.Experience with Google Workplace, JAMF, Apple Business Manager, ticketing systems (Shortcut or similar) and communication platforms (Google Meet, Zoom, Slack, etc.).Thorough knowledge of MAC and Windows operating systems, Active Directory, Identity and Access Management, Google SSO and ticketing systems.