Job Description:

Position: Director, Community Service Response Center Reports To: Vice President, Community Initiatives Job Summary Oversees accessibility and accuracy of Information & Referral (2-1-1) services statewide; ensures that UWCA attains and maintains Inform USA Accreditation; develops and maintains a continuum of referral resources with documented follow-up to assess efficacy of service system in UWCA catchment area and to inform UWCA impact funding strategies. Responsibilities Manages a 2-1-1 response system in UWCA catchment areaServes as liaison with EMA, VOAD and other agencies related to disaster planning and response Establishes and maintains a system to follow-up with callers on referrals to assess referral responsiveness and caller satisfactionServes as liaison to Corporate Assistance clients Conducts calls with clients and community members to provide resources and case management services as neededServes as the Birmingham Disaster Call Center Director when the disaster call center is activatedEnsures and maintains compliance with UWCA's Response Center Inform USA certification standards and reaccreditation process Provides training supervision to all CSRC staff and ensures compliance with Inform USA standards and grant requirementsDevelops and maintains an effective marketing strategy for 2-1-1 Represents 2-1-1 at community meetings, speaking engagements, and with community groupsProvides leadership for quality assurance and quality improvementParticipation in Community Initiatives' Continuous Quality Improvement PlanMaintains monthly and annual compliance and deliverables with all grants and projects related to 2-1-1 servicesOther duties as assignedQualificationsKnowledge & SkillsInform USA Community Resource Specialist certification preferredExcellent interpersonal, communications, public speaking and presentation skillsExperience in MS Office and basic data entry preferredWorking knowledge of community services and resources Proficient in data analysis and projectionsProficient in program development Proven networking skillsExcellent supervision skillsBudgeting skillsEducationExperienceMaster of Social Work or related degree, license preferred. 5 years supervisory and case management experience Experience managing grants preferredRequirementsValid Alabama driver's licenseReliable transportationProof of automobile insurance commensurate with State lawBackground checks to include but not limited to criminal record, drug screen, and TB testNormal office environment with occasional afterhours andor weekend work required and some travel Must meet and maintain eligibility requirements to be insured by UWCA's insurancePOSTED 4.29.24Updated 5.3.2024CI 510