Job Description:

This Position Can Be Located Anywhere In The Central US Time Zone!Position Overview:Konica Minolta currently has an exciting opportunity for an Industrial PrintCommercial Print Regional Technical Specialist!Provide onsite technical support to customers on the operation, maintenance and repairs of ink jet printing systems. This includes documenting work performed, tracking parts usage, testing, calibrating, troubleshooting, loading software updates and performing preventative maintenance at scheduled intervals.Position Responsibilities:Responsible for onsite installation, maintenance and repairs of Ink Jet Print equipmentCommunicate clearly and professionally with customers to handle requests efficiently; convey technical information in an easily understood manner; exceed customer expectations regularlyIdentify urgent situations that require additional actions to satisfy the customer's needs including escalations of technical issues; avoid customer downtime by recommending alternatives and workaroundsUnderstand levels of customer entitlement and able to identify fee-based professional services activities for quote and executionProvide operator training and ongoing supportHigh degree of self-motivation to succeed and dedicated to self- improvementDetailed knowledge in reading wiring diagrams, repair manuals related to digital press equipmentActively participate in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experiencePerform other projects and tasks as assigned by Konica Minolta managementPosition Qualifications:High school or equivalentExtensive service technical support knowledge (3 year minimum)Strong working knowledge of industry, Production Print hardware, services and solutions offeringsProficiency in time management and organizational disciplineNetworking and software knowledge is necessaryAbility to analyze, interpret and communicate technical dataAbility to prioritize and organize work independently, without direct supervisionMulti-tasking ability is a mustWillingness to travel up to 80%Ability to work different shifts if necessaryStrong responsibility, self-motivated, able to work under high pressureExcellent interpersonal, communication, presentation and listening skillsIndustry certifications in the area of color, project andor networkingPrior offset press experience is a plus