Job Description:

Company Overview:Method Co. is in search of a dynamic Hotel General Manager to lead The Quoin Hotel in Wilmington, DE. We are dedicated to providing exceptional service and memorable experiences for our guests. The Ideal Candidate:A visionary leader with a robust background in managing boutique hotels. You are known for your operational acumen and your ability to hire, mentor, and drive a team towards achieving outstanding results. As the face of The Quoin Hotel, you will play a pivotal role in staff recruitment, training, and motivation. Key Responsibilities:Lead the recruitment, training, and management of staff across front office, maintenance, and housekeeping departments.Oversee sales and profitability while controlling operational costs.Establish and enforce standards for staff performance and guest service, ensuring consistency with Method Co.'s values.Implement guest service programs to enhance guest satisfaction across the hotel.Demonstrate adaptability to change and openness to innovative ideas and new responsibilities.Employ effective revenue management strategies to optimize financial performance.Review and interpret financial statements to inform strategic planning.Formulate and administer the hotel's budget, facilitating fiscal planning for all departments.Maintain a strong presence within the hotel, ensuring accessibility to guests, staff, and vendors, and fostering open lines of communication with department managers.Ensure a high level of guest satisfaction by addressing feedback and resolving any issues promptly.Guide, supervise, and evaluate staff performance, fostering a culture of recognition and professional development. Qualifications:Bachelor's degree in Hospitality Management, Business Administration, or related field.Minimum of 5 years of hotel management experience.Proven track record of sales excellence and revenue generation, with experience in developing and implementing successful sales strategies.Demonstrated ability in financial planning, budget management, and workforce prehensive understanding of hotel operations including front desk, housekeeping, maintenance, and especially sales and marketing.Experience in successfully leading and motivating a team to achieve operational and sales targets.Excellent interpersonal and communication skills, with a demonstrated ability to effectively negotiate and close deals.Adept at responding to complex inquiries or complaints from guests, regulatory agencies, or business partners.Analytical skills with a strong focus on data-driven decision-making and a detail-oriented approach to problem-solving.Proficiency in hotel management software, CRM systems, and familiarity with online booking and sales platforms. Personal Attributes:A natural sales leader with a persuasive communication style and a passion for hospitality sales and marketing.Entrepreneurial spirit, with a creative and proactive approach to increasing hotel revenue.Strong ethical foundation, integrity, and accountability in all business dealings.The resilience and flexibility required to address the challenges of a dynamic hotel environment.A commitment to fostering a culture of continuous improvement and professional development within the sales team and the hotel staff at large.