Job Description:

Group Management Services (GMS) is seeking to hire a full time Member Benefits Specialist out of the Richfield, OH office.What does a Member Benefits Specialist do?In summary, the Member Benefits Specialist is responsible for interacting with members over the phone to provide information in response to inquiries about their services and handle and resolve complaints.A few of the essential duties and responsibilities: Answer calls and/or correspondence (emails) from members, client, & providersReview Health Benefit plans to accurately quote to members / providers and use that information to answer questionsCommunicate details and resolve issues with membersEnter pre-claim information and attach scanned documentsWork with manager on difficult situations to ensure quick resolutionAssist with training new member benefits specialists as neededOpen, sort, scan mail; sort faxesPerform all other duties as assignedQualifications we look for:Education - High School Diploma or GEDExperience - 1-3 years related experience preferred; experience in a TPA environment preferredAbility to read and understand various benefit forms, documentation, files and information in the departmentUnderstanding of medical terminology.Excellent interpersonal skillsWhat is in it for YOU?Base salary range of $39,000-$42,000Full Benefits - Medical, Dental, Vision, 401(k), Short Term Disability, Long Term Disability, Tuition Assistance, PTOthree weeks of PTO in years 1-5; five weeks of PTO in years 6+Work in a brand new state of the art facility with a full gym, entertainment center, and a kitchen with a corporate chef on site!Why GMS?People don't necessarily buy what you do, they buy WHY you do it. GMS is passionate about small businesses having started off as one back in 1996 in Richfield, OH with only a few employees. Fast forward to today and we have over 500 employees in 24 offices across 18 states nationwide. We take pride in building and maintaining quality relationships with our customers as we help them grow their own business exponentially just as we did by allowing them the time and energy to focus solely on reinvesting in themselves.As we continue to expand ourselves here at GMS, we are looking for individuals who are willing and able to provide excellent customer service and support to their clients. We are looking for those who are passionate about the value small business brings and providing them assistance in their growth as they seek growth for themselves. We are committed to providing opportunities for upward mobility from within to those who are driven to succeed and who care about the relationships they build. Join the GMS team today, build relationships, seek growth and experience a truly family oriented workplace culture!For more information, please visit our website at and click on the careers page!Group Management Services is an Equal Opportunity Employer. #LI-ONSITE