Tag Archives: customer service jobs

5 Skills That Make a Top Notch Administrative Assistant

administrative assistant skills

Administrative assistants play an integral role in the day to day functioning of a company.  They act as a liaison of important information, offer customer service, hold valuable knowledge of the ins and outs of the company, and are there to tie up loose ends when an issue comes up in the department or company […]

Delivering Exceptional Customer Service to Angry Customers

dealing with angry customers

With Christmas and New Year’s approaching fast, the phones are ringing off the hook at your retail call center with stressed out angry customers doing last minute shopping.  You find yourself on the firing line, being called everything from “incompetent” to “negligent”, enduring threats of customers doing business elsewhere and incessant questioning as to where […]