Job Description:

Mindbank Consulting Group has an immediate need for an Assistant Contract Technical Representative (ACTR ) Help Desk Specialist with an active DoD Secret clearance. This is a long-term contract and is 100% onsite in Arlington, Virginia. Our client will interview and make offers to qualified candidates in a very timely fashion! If you have experience - and enjoy - providing stellar customer support and possess an active Secret clearance, please consider applying for this opportunity today. You will work in a cohesive, well-managed group of other support professionals providing technical support on a highly visible Navy contract. This position pays up to $80,000 depending on each candidate's skills and experience . Assistant Contract Technical Representative ( ACTR ) Help Desk Specialist Responsibilities : Have you done this kind of work before? Provide IT support to the Department of Navy. . Monitoring, reviewing, interpreting, evaluating and reporting on technical aspects of the Navy Marine Corp Internet (NMCI) operation. Provide the interface between technical aspects of NMCI and the operational requirements of the command. Assists customers with ordering, analysis, evaluation and preparation of recommendations for improvements, optimization, developments and/or maintenance of NMCI/CosC/NGEN/NGEN-R services. Operates as the liaison between the technical development team and multiple business units across the client organization. Functions as a liaison with higher level Command Contract Technical Representatives (CTRs) on NMCI-related issues. Develops, interprets, plans, and applies policy, process, procedure, and strategy in the delivery of multi-discipline IT services required to achieve data and system integration/interoperability supporting OPNAV. Maintains current knowledge of client systems and subsequent upgrades or changes. Provides technical support for program personnel in various locations who have NMCI assets and peripherals. Provides government approved brief on security responsibilities to OPNAV Staff. Determines and orders NGEN/NMCI service requirements for new personnel. Transfers existing or creates new NGEN/NMCI user accounts, ensures user System Authorization Access Request-Navy (SAAR-N) forms are completed and routed to the Command Information Assurance Manager (IAM). Assistant Contract Technical Representative ( ACTR ) Help Desk Specialist Qualifications : Please make sure your resume reflects the following skills and experience required for this position. (Do NOT worry about any one-page-resume myths!) Candidates MUST have the following: An ACTIVE Secret Clearance. Five (5) years of experience in Information Technology field, especially technical support. Demonstrate the ability to communicate orally and in writing and must have a positive customer service attitude. Experience in services of Information Technology assets and NMCI accounts for the Navy is a plus. Experience working with the NMCI/CoSC/NGEN/NGEN-R contracts ordering, and tracking system is a plus.