Job Description:

Job Title:              Technical Support Specialist                                            Status:                  Non-ExemptDepartment:         Technical SupportReports to:           Supervisor, Technical SupportHours:                   8:30 am - 5:30 pm, M-F. Available and willing to be on-call on scheduled weeknights and/or weekends, overtime as needed with supervisor approval. Limited travel may be required.Location: Middleburg Heights, OH Duties and Responsibilities: (subject to change)Establish proficiency and technical knowledge of Codonics products, connectivity with various host systems, and complex troubleshooting and assist Codonics International Service Centers with more complex troubleshootingCommunicate with customers to provide technical support and training for Codonics' products via telephone, email and/or video conferencing applicationsLog and track call information via databaseWork with customer service, service, and end users to ensure the highest level of customer satisfactionAssist in the development of training materials and assist in their presentation to distributors, customers, and Codonics International Service Center personnelProvide product failure feedback to the Director of Technical Services, QA and Engineering Product Management departmentsAssist field engineers with product installation as needed with Director of Technical Services approvalAdditional duties may be assignedMaximise your chances of a successful application to this job by ensuring your CV and skills are a good match.Required Skills:Excellent interpersonal communication skills, written and verbal.Strong technical background with computers and networking (Wi-Fi, Ethernet, etc.)Familiarity with Microsoft Windows, Apple and Unix O/S as well as knowledge of FTP and Telnet.Familiarity with PC support and maintenance including software installation, software upgrades and peripheralsExperience with Microsoft Office, Internet Explorer, etc.Optional Skills:Experience with DICOM protocol and troubleshooting desirableExperience with medical equipmentExperience with remote support software such as LogMeIn Rescue, TeamViewer, Secure Link, etc. as well as audio/video conferencing applications. Education and/or Experience:2+ years experience with technical troubleshooting, training and or field service Codonics is an Affirmative Action, Equal Opportunity Employer - M/F/Disabled/Veteran