Job Description:

Immediate need for a talented BSS Support Engineer. This is a 12+ Months Contract opportunity with long-term potential and is located in Philadelphia, PA(Onsite). Please review the job description below and contact me ASAP if you are interested.Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.Job ID:24-17318Pay Range: $55 - $60/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).Key Responsibilities:Looking for a BSS Support Engineer with experience of working with major Wireless companies. Knowledge of supporting Mobile network architecture especially with device activations and other provisioning functions is preferred.Knowledge of App dynamics, Kibana, Splunk, Remedy/Jira tools is preferred.Knowledge of 5G Nokia/Samsung infrastructure/APIs, eSim and Network activations and tools like G&D is a plus.Working knowledge in Python preferably / Java needed.Familiar with working on industry-standard Production Support/logging tools and experience in supporting trials and launches.Manage company's triage of service tickets for customer reported issues.Provide guidance on causation and ticket routing to support the operations team.Evaluate the root cause of the reported issues. Review and evaluate logs and metrics related to the provisioning issues.Coordinate with cross-functional teams to manage resolution of issues.Assist with troubleshooting reported tickets with provisioning system configuration and PSIM/eSIM activations across the systems.Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.