Job Description:

End User Computing Manager - CTP - Mt Washington, KY - $27.00 - $30.00/hr.Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.Applicants must be legally authorized to work in the United States. Sponsorship not available.Our client is seeking an End User Computing Manager in Mt Washington, KY.ROLE DESCRIPTIONTo manage the performance of Level 1 and Level 2 on-site End User Computing services & on-site IT Support to clients (internal and external) and ensure that service levels are achieved. To ensure that customer expectations are met or exceeded. Responsible for ensuring the staff are meeting and exceeding expectations in regard to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service and meet requirements.A Desktop Manager is expected to successfully perform both the following functions as published below and as amended and/or added either expressly or implicitly by management.• Oversee 100% of the requests, incidents and problems via telephone or email.• Manages and coordinates urgent and complicated support issues.• Act as escalation point for all requests and incidents. Develop and mature ticket escalation processes to ensure free flowing escalation and information within the organization.• Determine root cause of issues and communicate appropriately to internal and external customers• Train, coach and mentor both Desktop Support and IMAC Technicians (Level 1 / 2) including career development & overseeing staff activities.• Builds/obtains (from other departments) training material for support staff.• As needed, schedule employees working times and provide backup support.• Provide data and reporting, weekly, monthly and as needed.• Monitor and manage ticket queue (participating in escalated tickets as needed)• Oversee Solutions repository and ensure top quality solutions are available to the staff.• Develops an effective and workable framework for managing and improving customer IT support in the organization. Advise management on situations that may require additional client support or escalation.• Follow up on open issues with escalation groups to provide feedback to customer.• Perform a quality assurance check on resolved tickets to ensure customer satisfaction.Skills & Requirements• 1-2 years' experience in a Managerial role, leading teams of 3-7+ employees• Must have a thorough understanding of End User Computing (Computers and Mobile Devices preferred)• Experience with Microsoft 365 email and productivity applications• Understanding of Active Directory and Azure AD, File & Print services and Network systems is required• Experience with Microsoft Endpoint Management and/or Manage Engine• Experience with enterprise asset management systems• Experience with on-site Desktop support at an enterprise level• Excellent verbal and written communication skills and the ability to interact professionally with clients, management team and coworkers• Adequate vision and dexterity to disassemble, reassemble and operate computer systems, printers and peripherals• Adequate speech clarity and hearing to communicate efficiently with clients both on-site and via telephone interactions• Satisfactory mobility to independently satisfy on-site repairs• Physical strength adequate to carry/move required tools, parts, equipment and systems• Must be able to deal with high pressure situations and time constraints effectively• Position requires moderate lifting (up to approx. 60 lbs.)• Support of applications (proprietary or otherwise) is desiredBenefits/Other CompensationThis position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).Why Hays?You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.Nervous about an upcoming interview? Unsure how to write a new resume?Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is "˜do the right thing'.We also believe that actions speak louder than words.In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.Drug testing may be required; please contact a recruiter for more information.