Job Description:

SummaryIs this the role you are looking for If so read on for more details, and make sure to apply today.The Operations Manager reports to the lead financial advisor and is critical to appropriately leveraging the advisor's time. Strong leadership and project management skills are required for this position. In this role, you will oversee the day-to-day operations of a retail financial services practice specializing in retirement income and investment management. This position is responsible for the oversight of new business processing and provides support in escalating issues, customer service, and other key areas of the practice. Understanding the logistics of the retail financial services practice working within a broker/dealer is paramount. Practice management and previous retail advising experience are highly sought for this role.Essential Duties And ResponsibilitiesManage the day-to-day operations of a growing retail financial advisory practice which includes oversight of the opportunity pipeline/sales process and the processing of new business requirements through completion Develop and adjust business processes to maximize business efficiency within the framework of our compliance requirementsOversee the firm KPIs/KPMs and meet regularly with leadership with status updatesCoach and develop team members, establish clear expectations, emphasizing accountability, conduct regular performance evaluations, and provide quality and timely feedbackProvide junior advisors with sales processes and operational training and developmentManage junior advisor goals and sales pipelinesResearch products, pricing, and complex issue resolutionGenerate an audited report each month of new sales/deposits into accounts with confirmation that compensation has been receivedProcess the inbound mail each day and direct it to the correct recipient with an emphasis on making sure new checks are processed correctlyMaintain CRM database; define and ensure adherence to appropriate client serviceManage multiple and competing priorities on a daily basis in pursuit of business objectivesBuild relationships with our external stakeholders and discover opportunities for our firm to enhance existing and new relationshipsServe as a backup for placing trades on client accounts and for inbound client questions that may be related to their investments or account/product featuresAssist in the talent acquisition processOther responsibilities as assignedSkills & CertificatesStrong Leadership and management skillsProject managementTime managementAdvanced computer skills including Office 365Ability to build relationships with internal and external stakeholders and influence othersEducation And ExperienceBachelor's degree in a business-related field preferred10+ years of retail financial services experience5+ years of management experienceExperience with Wealthscape, Envestnet, and Redtail a plusCertificates, Licenses, and RegistrationsSeries 7 and 65/66 preferred