Job Description:

The CompanyMeriton is a national investment holding company with a portfolio of companies in the commercial HVAC industry. Founded in 2019, we believe merit has everything to do with standards and that nothing is beyond or beneath us. We base those standards around a set of values that we hold tightly to, ensuring we are building the right thing, at the right time, with the right people. We know that business is earned - never given - and that's why we're serious about what we do. Working together, we'll co-create lasting growth by defining big visions and hammering down little details. Our resources streamline business processes and provide access to a network of teams with extensive industry experience. Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Our overall mission is simple: we want to create value and make a difference every day in our journey to be the best HVAC sales and service organization in North America. We believe we can succeed in that mission by being the BEST provider for our clients, the BEST partner for manufacturers, the BEST company for our employees, and the BEST investment for our current and future shareholders.We're always seeking top-tier talent, creative problem solvers, and forward-thinking leaders to add to our growing team. If you're looking to join a group of people as driven as you are, let's start a conversation at .The OpportunityThe IT Specialist II ensures proper computer, software, and network operation so that end users can accomplish appropriate business tasks for all business units. This position assists customers by taking service desk calls on a shift basis and provides support, training, and access management as needed. They are also responsible for the build, deployment, effective maintenance, and tracking of all IT equipment. The IT Specialist II assists in the development of strategies and plans to create technology solutions that are in alignment with business operations. They possess excellent interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences.ResponsibilitiesNew user equipment and account setup, including deployment and license managementTrain end users in the use of equipment and softwareActively diagnose and respond to support tickets, incoming calls, emails, and walk-up requests. Track and monitor the problem to ensure a timely resolution and follow-up.Provide both in-person support and support for remote workersSupport Microsoft products such as Windows, Office, Office365, and other cloud-based applications and support various vendor applications as neededConfigure and support iPhone and iPad devicesAssist staff by providing audio/video conference support for presentations and meetingsProvide direct support of cyber security practices maintaining anti-malware, threat management, vulnerability management and anti-phishing technologiesInteract with vendors to facilitate repairs of hardware, i.e., printers and laptopsManage inventory of hardware and software assetsSupport development and implementation of new computer projects and new hardware installations as well as software rolloutsPerform system administration for various enterprise tools and platformsPerform hardware and software system configuration, maintenance, and upgradesManage projects of moderate scope, such as: design and implementation, system migrations, and MDM deploymentsEvaluate products and IT processes and then recommend changesDocument IT processes, workflows, and produce system documentation as neededOccasional travel to branch office locations may be requiredQualificationsMinimum 2 years of experience in an IT services support roleAssociates degree preferredMicrosoft (MCP) Certification and/or ITIL (fundamentals level) preferredFamiliarity with PowerShell requiredOffice 365 administration preferredAzure and Windows Server experience preferredMSP experience preferredKnowledge of TCP/IP - LAN, WAN, wLAN and vLAN technologiesKnowledge of MS Active Directory infrastructureFamiliarity with IP Telephony and cell phone technologyiOS experience preferredExcellent analytic and problem-solving skillsCapable of working independently with minimal supervision