Job Description:

Job Function/Description:Apply below after reading through all the details and supporting information regarding this job opportunity.Follow SOP and Work Instructions, update as needed and ensure operational best practice in line with customer requirements as well as ensure operational SOP complianceBooking, Tracking, Tracking of Cargo (FCL/LCL/FTL/LTL/AIR/PARCEL)Customer Service including all happenings from booking to cargo delivery in a timely mannerDaily liaison with customer, carriers, internal staffMaintaining essential account documentation with up to date information and ensuring that it is filed and stored so as to be readily accessible to the team when/if neededIncrease customer satisfaction and business share through regular contact (i.e., phone, heavy email communication)Monitor account issues and communicate/liaison with management to implement/drive solutionsAble to analyze service and cost data for actions or recommendations for business improvement for assigned customerRecommend when needed changes in current processesReporting as needed (Service failure report, claim/damage report, column, P&L, others as needed)Accuracy of data entry into Cello and other systems as neededMonitor trends and report changes to Management for actionRequirements & Qualifications:2+ years in logistics experience in operations or Ocean/Drayage/Freight experience preferredBachelor's Degree requiredKorean / English Bilingual PreferredProficient in Microsoft Office application Excel/Power point/Word/OutlookExcellent written and oral skills Able to engage and work directly with customersSolutions mindedHighly Self Motivated and minimal supervision neededOrganized and detail orientedHandle high pressure and fast pace operations as neededStrong work ethicOpen to learning other modes of transportation as neededExperience with NAFTA/USMCA cross border transportation preferredRelevant Logistics Industry KnowledgeFamiliar with Logistics systems (WMS/TMS/WMS)